[Resolved]  State Bank of India — Non-Credit of Refund

Address:

Tamil Nadu

Dear Sir / Madam,

M/s. Cotton County Retail ltd. refunded the amount to my SBI account vide Refund transaction Reference No.[protected] on 15/12/2011. The Refunded amount has not been credited into my SBI account yet. When contacted SBI customer care today on [protected], they were unable to trace the transaction.

The worst thing is SBI customer care personnel do not know the period of REFUND on any transaction. It is really pathetic to know that the customer care do not have such basic information. It is understood from the SBI CC personnel that they have no system to track the transaction which has been made from other banks. Then, how to track NEFT or RTGS transactions which has been made from other banks to SBI accounts even after having the reference nos.??

It is real shame on SBI that they do not have system to tell their customers about the transactions for which the transaction reference nos. are readily available.

I appeal to the honorable Court to instruct SBI to Refund the amount to my account which was transferred vide the above mentioned Transaction Ref. No.

Thanking you in advance.