[Resolved]  Sukam Inverter — Battery not replaced even when warranty

Address:

Ghaziabad, Uttar Pradesh

I had bought the inverter which is giving problem on 4th April 2009 and bought another one in June 2010 as the performance and services provided were better.

I had lodged a complaint on 3rd of July ,2010 that My Inverter is not giving proper backup. It was under full warranty of 15 months at the time of complaint. The company executive of Sucam came after 13 days on 16 July, 2010 and told us that one of the batteries is faulty. After a week one of the batteries was replaced, but after few days of battery replacement the problem started occurring again. I lodged a complaint again on 31st July, 2010 again vide complaint number – [protected]. The company executive came on 2nd August, 2010 and told that other battery of the inverter needs to be replaced.

It is very clear that both the battery were needed to be replaced when the first complaint was lodged on 03.07.2010 but your executive did not perform his duty properly. After my second complaint, the battery has not been replaced nor have we received any update either from the service centre or the dealer.
Kindly take necessary action for replacement of other battery immediately to save the reputation of your company.

I am now questioning my decision of buying your product again as even after investment of 25000 The inverter does not work properly even for 15months.

I hope a prompt reply from you on this matter

No response even when i sent this mail to CEO

never ever buy any sukam product