| Address: | Mumbai City, Maharashtra |
We Master Computech Pvt. Ltd., had signed a contract with Sulekha.com, a company running classifieds and yellow pages on internet, for giving business leads to us as per below details. This contract was signed in our office and was handed over to their person as per details below.
Order no.60675, Dated[protected] for an Amount Rs.55,150/- for total 483 leads with 2 leads per day.
However some of the leads given to us on daily basis were fake i.e. either the person’s no. use to just ring or they were not interested in web services. And every month we used to give them a list of fake enquiries for replacement and used to get assurance that all the fake leads would be replaced at the end of the contract.
In the mean time they sold us one more service for sending SMS and emails for our business promotion as per details below.
Order no.30024 Dated[protected] for an Amount Rs. 15,000/- for SMS/Mails 50000/50000. They had agreed to return our money if they found their service was not giving us desired results. As this service was not proper we asked them to stop it immediately and give us the refund.
And instead of giving refund of Rs.15,000/-, to adjust this amount their sales executives namely Ms. Caroline and Ms. Komal Shetty convinced us for one more contract mentioning it as a special offer and promised us to start it as soon as the current one is over. The details of the new contract signed in advance in Dec,09 are as below. This contract was supposed to start after approx. 6 months i.e. as soon as the current one gets over.
Order no.69240 Dated[protected] for an Amount Rs. 15,000/- + 36399/- =51,399/- for 490 No. of Leads with 2 leads per day and would start after the previous one gets over.
And while the old contract was on with 40 leads pending and additional 247 fake leads to be replaced, Sulekha stopped all the services since[protected] and removed our listing from their website www.sulekha .com.
To an extent our business was depending upon the leads provided by them, we asked them the reason behind stopping our services and did not get proper reply. On the contrary they were insisting on starting the new contract signed in Dec,09 as above despite 287 pending leads (more than 50% of the signed contract) from the old one. Every lead was charged us @ Rs. 114/- and thus Sulekha is trying to get away with Rs. 32,770/- towards the pending 287 leads in addition to Rs. 51,399/- towards the new contract which never started and have stopped our services affecting our business heavily. Hence the total amount they are trying to misappropriate is Rs. 84,169/-.
In between Ms. Kalpana herself checked 2 leads in conference call with us and finding them fake, she promised to check all the leads and replace within a day. But as usual again no reply.
I lodged a police complaint in July,2010 and sent them a legal notice as well. Finally after a long follow up with Dadar police station they sent a letter to sulekah officials to be present at police station for enquiry. However But they did not pay any heed to it. Then on[protected] and I personally went to their Malad office with police and met Ms. Kalpna Punwani and Mr. Clyde Barreto.
Finally in the meeting Ms. Kalpana issued me a letter for listing for 1 and 1/2 year and verbally mentioned that we may sometimes get 4 to 5 enquiries per day. However I mentioned my remark on the letter that we shall get average 2 enquires per day.
Unfortunately again they failed in comittmments and we have got just 1 enquiry in last 8 days.
In these circumstances I am asking them to refund my amount of Rs.84,169/- (as above) and they are refusing to do it.
They have office at
Unit no. 201, Gemstar Commercial Complex,
Ram Chandra Lane, Kachpada, Malad (W),
Mumbai 400064. Tel: 39886655.
The branch manager in Mumbai is Ms. Kalpana Manwani and Clyde Barreto ([protected])
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