After watching some stories about bad treatment at Sunrise hospital in Indian Vision channel couple of days back, I thought sharing some common complaints around so that people can know about it and Hospital people if they want can correct. Complaining to hospital management directly not going to help, as many had similar experiences, they are busy with their only job of making money, not doing the service which expected from a hospital.
A very good hospital in Kakkanad area was a dream for people around, But Sunrise Hospital is NOT serving the purpose even though people expected a lot. You can get this feedback from majority around the hospital.
The charges are very high compared to other hospital around, but nursing as well as administrative service is really bad. The worst thing is the pharmacy.
Majority of the consultant doctors there are really good. But due to the administrative issues people are not getting good service there.
It is your responsibility to check the prescription by the doctor and actual medicines given by the pharmacy. There are more chances of mistakes; I have clearly seen people creating issues there in the pharmacy for this. Sometimes pharmacy staff gives medicines prescribed by the doctor couple of days or months back, instead of giving medicines of current prescription date, this is because their hospital record prescription file organising pattern is different.
You can expect waiting time of 10 minutes to one hour at pharmacy even with couple of patients waiting there. Same at reception also. PR staffs are not pleasant, especially if you raised any complaints earlier.
If you happen to be admitted there for couple of days you can feel how dissatisfied some of the staff there are. They are low paid, even though we are charged much more compared to others around. This is why the staffs there are changing every time. Sometimes they show their frustration to you.
The charges for Xray 150 rupees while the cost is 75-100 rupees in other hospitals. The reason they say is the X –Ray is digitised, They won’t give the XRay film to you, but later after couple of months if the doctor want to review it again, they won’t be having it, they will say it is in backup, tedious procedure to recover. So you may have to take is again. BTW Their staff itself asked me to raise complaints against the higher cost of X-ray.
They won’t give the copies of the scanning reports etc, sometimes they won’t file it properly.
For Gynaecology department if any of your relative happen to admit there for Uterus related surgery where cost mentioned less and in couple of thousands, And if admitted patient is above 45-50 surely you can expect doctor calling you during surgery and saying that the Uterus to be removed. At that critical stage you will agree for it, But you can expect the trap when you get the bill of more than 50000/- . If the removal was required they could have told this earlier itself after seeing the scanning report!!
Till we fix up appointment the famous doctor(mentioned in one of above post) will be very friendly, but after surgery you won’t see the doctor. He won’t visit patients after surgery, but hospital bill will have his room visit charges too. If you ask the account s department, they will say it was a mistake from nurse.
For a surgery of more than 50000/- you can even have to pay 500/- for DVD video of surgery. It will be in your bill even if you are not asking for it.
Sometimes you can expect bill even much more than 50000 for actual amount of less than 20000, but if you ask for detailed bill they may be reluctant first, but later they may come with detailed bill of less than 20000/- and will blame for mistake by their computer. But this happened to many people.
These are real experiences of people with whom I have contacts, and some are from my experiences also. In every industry and society ETHICS has to be kept important.
IF THE HOSPITAL MANAGEMENT IS NOT CHANGING THEIR ATTITUDE PLEASE STAY AWAY FROM THIS HOSPITAL.