Comments
Tata-Aig — Refusal
My TATA AIG Policy No.C[protected] had lapsed due unavidable circumstances. I submitted proposal for revival of the lapsed policy together with cheque/s for Rs61, 906/-. The insurer did not contract me for any procedural requirement in any manner.Now they have informed me about their inability to revive the policy. It is not fair on the part of insurer to refuse revival without any good and sufficient reason Yesterday I have same problem with the TATA-AIG. I think that this company is not looking for the long time benifites. They cheet the people and then encash. I suggest you all those who are having policies with TATA-AIG, better to withdraw from the policies. Be carefull With TATA-AIG insurance company.
HSBC and TATA AIG — False policy
I was using HSBC cridit card I got a call from TATA Aig and they told me to take one policy from them which i denied they told me that they would be sewnding me the policy details and if I like it then i can take the policy and they would call to take the pemission. I never received any documents and next month they took Rs 712 from my account. After calling them they said they will refund the amount but then they again took Rs 702 from my account.I called them and they again said they will refund the money. It has been 6 months since I hgave been calling them and now they have refunded me Rs 1404. But then the delay caused by them has resulted in some late fine from HSBC on the card. Now neither HSBC nor TATA Aig is refunding the late fine which is close to Rs. 4000.Thanks
Vibhas
Tata AiG health care + — Non reciept of policy documents
Dear Sir/ MadamI am really surprised the casual behaviour of the responsible staff od Tata whose name is synonymous of credibility.
I purchased police on december 2008 my policy No is ITHC [protected]. However, after many phone call and reminder I have still could not recieve police documents. Even I could not declare in my income tax return.
<any time marketing staff even emphasized to purchase ( som eMr. Rahul) onother policy even he misbehaved in phone.
Plz do some thing.
Rajendra
[protected]
HSBC — wrongly attachment of TATA AIG Policy
HSBC credit card No:[protected],HSBC BANK added without my permission TATA AIG Policy added one year back.
Recently i have received call from customer care department, they were infomed to me outstanding payment is approximatelyRs: 6500.If you pay RS 2000 it will be clerared all the amount .
I have paid that amount Rs:2000 on 21/04/09 but evevn though i am geeting calls from HSBC and torchering.
Please do neefull.
Thanks
Raj Gopal
Cell No:[protected]
Tata-Aig — about MRP POLICY cancellation
sir,mene karib 10 bar tata-aig help line ko contact kiya parantu vaha se koi bhi proper reply nahi diya gaya
my policy NO.MRP-[protected] he
name:-Ashok rathore
Adress:- M-172 nanda nagar
Indore 452011
MP email id:[protected]@yahoo.in
HSBC Credit Card — Unlawfully charging for a cancelled policy from Tata-Aig
http://www.consumercomplaints.in/complaints/hsbc-credit-card-c303342.htmlIt is matter of great regret that HSBC Credit Card & TATA-AIG are charging unlawfully Rs 3906.00 in place of Rs 99 only for r a cancelled policy from TATA-AIG.
Cancelled TATA-AIG Policy No-OOHC[protected].
Please note that I did cancel the above mentioned policy within 3 to 4 days of its inception. As per Tata-Aig, only Rs 99/- should be levied on me.
But unfortunately they have charged the total policy amount + the cancelled amount as follows:
In statement (12 Sept to 11 Oct 09)
1 October 2009- [protected] Rs 317.25
In statement (12 Oct to 11 Nov 09)
[protected]-- Rs 3489.75
Actual Expenses made by me:
17 Oct 09 Kopal Comp[protected]Rs 1000/-
20 Oct, Old Tata-aig policy[protected]Rs 358/-
31 Oct 09 Amber [protected]Rs 2294/-
2 Nov Amber [protected]----Rs 469/-
Total Amount------Rs 4121/-
If you will add Rs 99/- for cancellation charge of the tata-aig policy, it should come out Rs 4220/- only.
But they charged me once again extra Rs 3489.75 for the same above mentioned cancelled Tata-Aig policy.
As a result of their wrong entries, you billed me Rs 7702.79---- (Rs 4220/- (the valid Amt) + Rs 3489.75 (the wrong & unjustified amt for the cancelled tata-aig policy) - Rs 6 . 96 (excess Amt paid for Oct 09))
This is shows their lack of concern for the customer & ways of exploiting the poor customers.
Despite I called repeatedly HSBC & Tata-Aig no body is sorting out the problem.
Complaint Reference No (HSBC[protected]
Complaint Reference No (TATA-AIG)- [protected].
So I request you kindly sort out the issue & direct them to reverse the wrong entries if they really believe in Fair & honesty in business.
My Name- Simadri Kumar Sahoo
HSBC CARD No- [protected]
Mobile No-[protected]
Note- Even if I PAID Rs 4220/- which is the valid amt for the last statement, HSBC have charged interest rate in December 09 statement., which is nothing but exploitation of a poor customer.
In nutshell they have charged me ( Rs 317.25 + Rs 99/- + Rs 3489.75 ) for the cancelled Tata-Aig policy –OOHC[protected].
Request to kindly help me to sort out the issue as the matter as it is pending for the last 2 months.
Regards
Simadri Kumar Sahoo
[protected]
Tata-Aig — Unlawfully Charging Full amount for a Cancelled policy
http://www.consumercomplaints.in/complaints/hsbc-credit-card-c303342.htmlDear Sir/Mam,
It is matter of great regret that HSBC Credit Card & TATA-AIG are charging unlawfully Rs 3906.00 in place of Rs 99 only for r a cancelled policy from TATA-AIG.
Cancelled TATA-AIG Policy No-OOHC[protected].
Tata-Aig phone banking people called me & persuaded me to opt for a Inurance policy & assured me that I can cancell the polocy within 7 days without any charge.
but when i cancell the policy within 3 to 4 days they told me that Rs 99 will be charged & rest amount will be returned through my HSBC Credit Card.
But unfortunately they have charged the total policy amount + the cancelled amount i.e, Rs 3906/- instead of Rs 99/- only as follows:
In HSBC statement (12 Sept to 11 Oct 09)
1 October 2009- [protected] Rs 317.25
In HSBC statement (12 Oct to 11 Nov 09)
[protected]-- Rs 3489.75 + Rs 99.00
they charged me once again extra Rs 3489.75 for the same above mentioned cancelled Tata-Aig policy.
This is shows their lack of concern for the customer & ways of exploiting the poor customers.
Despite I called repeatedly Tata-Aig & HSBC no body is sorting out the problem. i am already called them 20 to 25 times, mailed Tata-Aig Customer Care, but all amy efforts are gone futile in the hands og these exploitative people.
Complaint Reference No (HSBC[protected]
Complaint Reference No (TATA-AIG)- [protected].
So I request you kindly HELP me to sort out the issue & direct them to reverse the wrong entries as i do not have any other option but to pray to the Consumer Protection Authority to protect me for this unlawfully harassment by the TATA-AIG & HSBC.
My Name- Simadri Kumar Sahoo
HSBC CARD No- [protected]
Mobile No-[protected]
In nutshell they have charged me ( Rs 317.25 + Rs 99/- + Rs 3489.75 ) for the cancelled Tata-Aig policy –OOHC[protected] instead of Rs 99/- only.
Request to kindly help me to sort out the issue as the matter as it is pending for the last 2 months.
Please help me.
Regards
Simadri Kumar Sahoo
[protected]
Tata-Aig — Regarding TATA-AIG policy
Recently, i have taken health insurance(Tata-AIG) thru online, and i have received hard copies of policy details, actually my spouse name printed wrongly, so i drop an email to customercare of Tata-AIG and I have been trying to reach the number which they have mentioned on the site, but that is wrong toll free number and i haven't received reply mail from them. But policy amount has taken from my credit card,In this situation how can i proceed further....to whom should I compliant regarding this....
TATA AIG — over billing
Due to non receipt of bill i may hav not paid or made the payment a little late,there has been a late charge ,i had requested the charge to be reversed and the EXECUTIVE HAD AGREED TO DO SO IN THE MONTH OF 16.6.09,i had paid cash.subsequent to that i have been sending an amount of Rs 600 irrespective of wether i receive thebill or not .On the 8th of april 2010 i nhave received a letter from your debtmanager that my account4384**** ****7261
is not in arreares,I wish to thankyou for the same
Dear tata-aig
kindly send account statement of my policy i.e. U[protected] and U[protected]
on my mail address that is
singh.[protected]@gmail.com
With regards
Abhiman Singh
Mob-[protected]
kindly send account statement of my policy i.e. U[protected] and U[protected]
on my mail address that is
singh.[protected]@gmail.com
With regards
Abhiman Singh
Mob-[protected]
Tata-Aig — Non-receipt of Home Protection Plan Policy
Dear Sir,Sub : Non-Issuance of “Home Protection Plan” Policy despite assurances
A)FACTS
1). I am holding TATA-AIG Policy – Health Care – ITHC[protected]. Insurance period – 18 February,
2010 to 17 February 2011.
2).The above Policy is a renewed policy from FY 2009-10. In 2009-10, alongwith said Health Care policy , “Home Protection Plan” was given free of cost. Details of same are : Master Policy No [protected], Certificate No 17066. Sum Insured – Rs 5 lacs.
3)At the time of renewal of Health care Policy for the FY 2010-11, I was promised that the renewal will be all existing benefits including Home Protection Policy. TATA-AIG had sent an SMS to this effect, and was also telephonically confirmed before renewal. In fact, their representative also telephonically confirmed that TATA-AIG shall issue a letter to confirm the same. He had stated that the Home Protection Policy was being reviewed by management for changes and is temporarily suspended. Upon re-activation, I shall get the said Policy. He had stated that the whole process would take around two months. Meanwhile, TATA-AIG would issue a confirmatory letter to this effect.
4) However, on Renewal of Health Care Policy, Home Protection Policy has not been renewed. As on today, I am holding Home Protection Policy.
5) Various complaints with TATA-AIG thru’ numerous calls to Customer care centre, e-mail ‘s have not yielded in issuance of Home Protection Policy.
6).During marketing of their Well-insurance Policy (cashless policy), I had again conveyed displeasure with TATA-AIG due to non-fulfilment of promises on Home Protection Policy. TATA-AIG confirmed that their representative had erred in putting up my Policy for renewal alongwith Health Care Policy.
7) On expressing my resolve to pursue this case legally, TATA-AIG gave me a call around August end that Home Protection Policy is being issued to me. But till date i have not received the said Policy.
B) COMPLAINT
1) TATA-AIG before Renewal of Policy had confirmed thru’ SMS, telephonically confirmed that my benefit of Free Home Protection Plan shall continue as before and shall be renewed free of cost. I was also promised a written confirmation to this effect. However, till date neither I have received a letter or Policy documents.
2).As late as August, 2011, I was again promised by responsible Officer (claiming to having authority to settle the complaint) that Policy is being issued to settle my numerous complaints thru’ e-mails, telephone calls. But till date, I am not in receipt of Policy.
C) ACTION SOUGHT BY ME
1) Immediate issuance of Home Protection Plan Free of Cost. It should be effective from March 2010 to February 2011 as it would have in normal course. Or if it is current dated, no claim period clause should not be applicable and the covering letter should specifically mention it.
2) Compensation of Rs 50000 towards harassment, keeping my risk uncovered(had there been claim, I would not have got any claim money), spending of my executive time, money & energy.
3) In case TATA-AIG is not honoring its commitment, I request you to give transcripts of various calls from Feb 2010 till date so as to pursue the case legally.
In case of dissatisfactory disposal of my abovesaid action sought by me, I reserve my right to approach necessary legal forums at your cost & risk.
Yours sincerely,
Hitendra Mehta
I am in receipt of letter from TATA-AIG stating that my complaint is under examination. I fail to understand that once TATA representative has confirmed issuance of Policy, where is the need of further investigation.
IT IS ALMOST SEVEN MONTHS NOW. POLICY IS YET NOT ISSUED.
In case, there is any unfortunate incident, in absence of Policy, TATA-AIG would be responsible to compensate me.
Its a pure case of harassment. First they don't issue promised Policy, later on they agree to issue and now they say the matter is under investigation.
Regards,
Hitendra Mehta
IT IS ALMOST SEVEN MONTHS NOW. POLICY IS YET NOT ISSUED.
In case, there is any unfortunate incident, in absence of Policy, TATA-AIG would be responsible to compensate me.
Its a pure case of harassment. First they don't issue promised Policy, later on they agree to issue and now they say the matter is under investigation.
Regards,
Hitendra Mehta
Dear Mr. Mehta,
We understand that you had certain concerns regarding your policy and the same has now been addressed and resolved to your satisfaction.
Please feel free to write to us on our email id [protected]@tata-aig.com or call us at our 24 hrs helpline number [protected]. Our customer service officers shall be glad to assist you.
Yours sincerely,
Customer Service Team
Tata AIG General Insurance Company Ltd
We understand that you had certain concerns regarding your policy and the same has now been addressed and resolved to your satisfaction.
Please feel free to write to us on our email id [protected]@tata-aig.com or call us at our 24 hrs helpline number [protected]. Our customer service officers shall be glad to assist you.
Yours sincerely,
Customer Service Team
Tata AIG General Insurance Company Ltd
TATAs have sent a letter that Poicy is being despatched. Its fortnight now...Policy is still not sent. Overall the period without issuance of Policy is 8 months. ITS DISGUSTING TO BE WITH TATAs & yet get treated like BEGGARS.
Why there is no mention of compensation for harassment for 8 months ? Only court judgements can make them bend. Their internal intelligent executive team seems to have been paid to SOMEHOW dispose of persisting customer. i wonder, uneducated customer can ever extract justice from such breed of Executives. They need to be PROACTIVE. After court battle, everyone wakes up. Where's the magic of TATA Brand?
I have got 3-4 policies with TATAS ... I feel cheatedby being with TATAs.
I shall be sending my case to Mr Ratan Tata, just to make him aware how his highly paid executives have disregard for a common customer and injustice meted out for eight months (still counting)...
Aggreived, ,
Hitendra Mehta
Why there is no mention of compensation for harassment for 8 months ? Only court judgements can make them bend. Their internal intelligent executive team seems to have been paid to SOMEHOW dispose of persisting customer. i wonder, uneducated customer can ever extract justice from such breed of Executives. They need to be PROACTIVE. After court battle, everyone wakes up. Where's the magic of TATA Brand?
I have got 3-4 policies with TATAS ... I feel cheatedby being with TATAs.
I shall be sending my case to Mr Ratan Tata, just to make him aware how his highly paid executives have disregard for a common customer and injustice meted out for eight months (still counting)...
Aggreived, ,
Hitendra Mehta
TATA AIG — Non receipt of Policy Documents for over 9 months
Tata AIG General Insurance Company9th floor, Nicholas Piramal Towers
Peninsula Corporate Park
Ganpat Rao Kadam Marg
Lower Parel
Mumbai 400 013
India
Phone: +[protected]
Fax: +[protected]
Email: [protected]@tata-aig.com
November 15, 2011
Dear Sir,
Re : Non-Receipt of Home Protection Policy Documents for over 9 months
[protected][protected][protected][protected][protected]--
I am chasing TATA AIG thru' E-mails, Telecon, & Indian Consumers Complaint Forum to get captioned Policy documents. The tagged letter posted on this site on Sep 15, 2011, below this letter carries the details of my complaint.
After so much interaction, I could extract written reply ( letter ref. CRE 078 dt. Sept 30, 2011 ) from TATA-AIG, stating that the Policy Documents have been issued. However, another one & half month has lapsed since then and I have still not got the Policy Documents. Does it take so long in TATA-AIG to despatch Policy document after issuance ? OR it's just to put on record with Indian Consumer Forum that complaint has been settled. ?
It is fortunate that there is no claim against this Policy, otherwise I wonder how it would have been dealt by your Company ? Of the Policy period of 12 months, 9 months have lapsed. The delay seems to be deliberate to cover up the fault at TATA-AIG of not placing the renewal request in time and now the Company's terms & conditions have changed.
My complaint with Indian Consumer Forum for compensation is pending. I shall be constrained to pursue legally for causing harassment & inconvenience to me.
The TRUST of TATAs is at stake. If such things happen at TATAs, it is matter of great shame to b e associated with TATAs.
Yours sincerely,
Hitendra Mehta
cc : a) Mr Ratan Tata – Just to bring to your notice how your department's function. By hand delivery at Bombay House.
b) Indian Consumers Complaint Forum – The reply of TATAs against my complaint posted on Sep 15, 2011, is to give an impression that
Complaint is solved. Non-receipt of documents after assurance surely qualifies for deliberate harassment & inconvenience liable for
compensation as stated in my complaint.
================================================================================...⇄
Initially Posted on this site on Sep 15, 2011
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Non-receipt of Home Protection Plan Policy
[protected][protected][protected]
Dear Sir,
Sub : Non-Issuance of “Home Protection Plan” Policy despite assurances
A)FACTS
1). I am holding TATA-AIG Policy – Health Care – ITHC[protected]. Insurance period – 18 February,
2010 to 17 February 2011.
2).The above Policy is a renewed policy from FY 2009-10. In 2009-10, alongwith said Health Care policy , “Home Protection Plan” was given free of cost. Details of same are : Master Policy No [protected], Certificate No 17066. Sum Insured – Rs 5 lacs.
3)At the time of renewal of Health care Policy for the FY 2010-11, I was promised that the renewal will be all existing benefits including Home Protection Policy. TATA-AIG had sent an SMS to this effect, and was also telephonically confirmed before renewal. In fact, their representative also telephonically confirmed that TATA-AIG shall issue a letter to confirm the same. He had stated that the Home Protection Policy was being reviewed by management for changes and is temporarily suspended. Upon re-activation, I shall get the said Policy. He had stated that the whole process would take around two months. Meanwhile, TATA-AIG would issue a confirmatory letter to this effect.
4) However, on Renewal of Health Care Policy, Home Protection Policy has not been renewed. As on today, I am holding Home Protection Policy.
5) Various complaints with TATA-AIG thru’ numerous calls to Customer care centre, e-mail ‘s have not yielded in issuance of Home Protection Policy.
6).During marketing of their Well-insurance Policy (cashless policy), I had again conveyed displeasure with TATA-AIG due to non-fulfilment of promises on Home Protection Policy. TATA-AIG confirmed that their representative had erred in putting up my Policy for renewal alongwith Health Care Policy.
7) On expressing my resolve to pursue this case legally, TATA-AIG gave me a call around August end that Home Protection Policy is being issued to me. But till date i have not received the said Policy.
B) COMPLAINT
1) TATA-AIG before Renewal of Policy had confirmed thru’ SMS, telephonically confirmed that my benefit of Free Home Protection Plan shall continue as before and shall be renewed free of cost. I was also promised a written confirmation to this effect. However, till date neither I have received a letter or Policy documents.
2).As late as August, 2011, I was again promised by responsible Officer (claiming to having authority to settle the complaint) that Policy is being issued to settle my numerous complaints thru’ e-mails, telephone calls. But till date, I am not in receipt of Policy.
C) ACTION SOUGHT BY ME
1) Immediate issuance of Home Protection Plan Free of Cost. It should be effective from March 2010 to February 2011 as it would have in normal course. Or if it is current dated, no claim period clause should not be applicable and the covering letter should specifically mention it.
2) Compensation of Rs 50000 towards harassment, keeping my risk uncovered(had there been claim, I would not have got any claim money), spending of my executive time, money & energy.
3) In case TATA-AIG is not honoring its commitment, I request you to give transcripts of various calls from Feb 2010 till date so as to pursue the case legally.
In case of dissatisfactory disposal of my abovesaid action sought by me, I reserve my right to approach necessary legal forums at your cost & risk.
Yours sincerely,
Hitendra Mehta
I am waiting for reply...If I am not getting proper response what can I do?
Friends please help.