I am very sorry to say that your products are Crap and the service that you provide to customers is totally pathetic………..
I had purchased a 5 in 1 Air sofa somewhere in August 2007…. I got a faulty piece and to get it replaced I had to follow up and follow up and finally got a replacement nearly 45 days later…… I used the product for around 4 months and it started developing holes all of a sudden…. We had to go out of India so we kept the product as it is, so that we can repair it at a later stage….
On 4th February my wife delivered the faulty piece to your bhandup office to get it repaired….. I was told that it would be repaired and delivered within next 4 days…… I was told on 7th Feb that it had 5 holes and has been repaired and will be couried on the 9th Feb. I waited till 14thfeb. When I called your bhandup office on the 14th Feb., I was asked to fax the letter I submitted by me while delivering the product. I did it and waited for the person to call back from bhandup. She told me that the product will be delivered by 18th Feb. and today i am told some other story...I have still not received the product……… between 4th to 19th February I followed up with the customer service desk atleast 50 times and nobody spoke to me properly or was able to give me a convincing reply…
Today when my wife called your Bhandup office she was told that it has some problems and that somebody senior would talk to us……Is this the way you guys treat customers…. You guys advertise a lot boasting that the product that you show is very durable and it can sustain all weights and even kids jumping with spike shoes---. Is this what you call durability?? You are cheating your customers by giving false promises and advertising values which the product does not have at all……………….. I think it is now time for me to go to consumer court with my grievances, while you continue harassing your customer by transferring his phone calls from customer care office to some other office and again somewhere else…..
The product was finally said to be repaired and we collected it from the Bhandup office yesterday... went home inflated it and within 10 minutes it was flat...
i just wanted to bring to everbody's notice that how we are being cheated with products which teebrands boast of durability and the customer service is least bothered to even give us a reply...
hopefully somebody would look into this
You guys really need to be taught a lesson and after spending Rs7500 on this crap piece it shows how you cheat customers…….