Timtara.com — Not paying due refund since 1 month

Address:

West Bengal

I had placed an order for an Apple Ipod shuffle worth Rs.2700 on the 6th of July 2012 and my order number is 10284234. The order was supposed to be delivered within a maximum of 3 working weeks and i kept on following up with customer care who said that the product is not available. The delay contimued till the end of first week of August and since it was supposed to be a gift, I asked for cancellation of the order after 1 month of non-delivery.

Since then the order is marked as payment refund pending and its been more than 1 month and there has been nothing done. I called customer care quite a few times and every time i have been given an assurance that the matter is being escalated to some department and i will get a feedback which i have never did. Once i called up customer care last and the person seemed to be enjoying my trouble. I gave him a deadline that I need a feedback from that department by end of day that day which he apparently took very lightly and there has been no communication from their side. I am having to pay interest on my credit card for no fault of mine as the refund is not going through.

I had bought a few things before from www.timtara.com and had experienced excellent service, and hence i placed this order and not gone to any other site. But this experience has left me bitter and frustrated.

I fail to understand how an electronic refund can take 1 month almost to process and still nothing happens.Please help me with this issue.