Timtara.com — Product not delivered and money taken | |
Hi, I had ordered a lens on 12th December. The website had promised delivery within 2-3 weeks. I have made the payment already. However even after about 5-6 weeks, the product has not even shipped yet. I wanted lens for a particular occasion and not having lens at that time is a big loss to me. I have called customer care several times. However customer care executives keep repeating the some internal reasons. They are not at all co-operative and refuse to escalate the calls. Customer care executives also give false promises that some one from timtara.com will give a call back within 24-hours but I did not receive any such call after 5-6 such promises. This is clearly a fraud website which has taken my money but is not delivering the product nor is co-operating with me. Customer service is also very weak and gives false promises. Was this information helpful? | |
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+91 95 6011 4499
+91 33 4016 6500
Infosecure Consulting Private Limited, 356, Sector 7, Gurgaon, Haryana, India
View all Timtara contact information
1. timtara.com is only a online front name.
2. The actual company name is Infosecure Pvt. Ltd. Located in Noida.
3. The company address is given in the website.
4. the money you pay is never charged to any one of these 2 companies.
5. themoney goes to a 3 company, Atom Payment gateway, which again seems to be just a front.
6. Atom has 2 officies, one in Delhi and one in Mumbai.
7. The Mumbai office is responsible for refunds. Their number for customer care is [protected].
8. All 3 companies act independently and have separate customer care.
9. Timtara.com customer care does not have any information or authority and will keep asking for 24 working hrs or 3 working days time to give you any info. Number is [protected]
10. The infosecure customer care number is [protected]. they will never pick up.
11. If you go to the Noida office, more than once, you stand a chance to get your money refunded. This happened for me afer the 2nd visit.
12. I also found out the contact for some one high up in the infosecure management, and after writing a mail to him, My refund process was initiated. The contact is:
Amit Panday
[protected]@infosecure.in
13. Even after the refund is initiated, Atom payment gateway might take their own sweet time to refund the money. You might need to keep calling them to get a bank refernce id.
I got my money back after about 3 months of making the payment. Please try what I did, and maybe you might get your refund as well.
Regards,
Manish Kanal