Timtara — Not shipped the product / Refund the money...even after 2 and half months

Address:

Hyderabad, Andhra Pradesh

Dear Sir / Madam,

I placed one order (Order #10334272 dated 02-October-2012) on Timtara.com. The order was for 1 x Philips HTS3531 5.1 Home Theatre System and I paid Rs. 7840/- for this through netbanking (Bank - HDFC). Since then I am regularly contacting timtara team to check the order / refund status. I raised so many complains and I didn’t get answer to even single complain. I called 35-50 times to trace it and every time I was told that they are initiating the action and I will receive e-mail about it. But neither any action was initiated nor I received any e-mail or any type o[censored]pdate. Each time I call their customer care, I felt that they even don’t know what happened after my last call and customer care representative promising to initiate the action freshly. Due to all this, I decided to cancel the order. I sent many e-mails, made phone calls raised complains. But same story continued again. Every time I made I call, I was told that they are freshly initiating the cancellation request.

After several requests,my status of my order on internet, was changed to “Payment refund pending”. I was relived a bit. But after 45 days from the status change also, I have still not received the refund. Again I made calls, raised complains, but same story…………….

I am a regular buyer from other online sites. But I never faced any such issue. This is my worst experience. I am very much frustrated with Timtara.com. They are very un-professional and un-coperative people and doesn't care about their customer problems.Still they are showing the PRODUCT IS AVAILABLE and continously cheating people.

Please help me in getting my money back.

Regards,
K.Sreeram
Hyderabad,
AP
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