Timtara — not yet delivered,i should say not yet shipped.15th working day

A non reliable online portal which did not even started the shipping process even on 15th working day (excluding sundays) eventhough their site promises 'delivery' within 8-10 days.every time i call the customer care they says some mere excuses and will say 'u will recieve it this week' .even through email,the company executive will say some days in which they will send,but that also will not do. this timtara is the worst of all sites in which i have done deals(ebay,flipkart,infibeam,letsbuy).even today i spoke with their senior executive Mr Abishek and even he doesnt know when can they ship the product.pity on him.this is a company which doesnt has any kind of standards.never ever do any purchase from them.they will sort all the negative feedbacks out and will reveal only few positive feedbacks(they themself making-i don know) to cheat we online customers.i think they own some financial business and rolling the amount we pay them for as many days they want and says some mere excuses for the delay.anybody pls help me in this matter.