Timtara — Refund not executed

Address:

Kamrup Metropolitan, Assam

I ordered a micro max canvas 2 bearing order no.10405282 from timtara dated 7 march 2013,they promised to deliver the product in 3 weeks but they failed.Then when i asked for refund,they responded to me by saying that my product cannot be shipped and therefore they asked me to give some details to refund the amount to me back.They told that the refund process would take 15-20 days,but today is 3 may,2013,and its over 20 days.So i therefore request you to kindly look into the matter and kindly resolve it.
Thanking you.