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Tradus - NO DELIVERY OF PRODUCT AFTER TAKING MONEY

 
25 Reviews
User
  kaushi19raj
I purchased a HP printer and three books from Tradus via online shopping on 14th Oct 2010. Without confirming the address they processed my payment and confirm that my order will be delivered on my old address ie Ghaziabad one. On seeing that my payment has been confirmed and order will reach Ghaziabad , I imdt contacted tradus. Their customer care executive told me that order will be delivered on Manipur address but they require a mail from my side for the same. I send them a mail on the same day ie 14 Oct 2010.

After this also, to my surprise first they deliver the books on my ghaziabad address. When i called them up they were not aware of the problem only!!!!!! One of thier customer care executive Mr Lakshya told me that he will come back to me within half an hour with the details. Next 6 hrs no body gave me a call from tradus and when again I ring them up they told me that I have to contact Airways ie courier company which is looking the delivery part of order. I gave a call to Airways and again to my suprise they told me that from tradus side thier is no request for address change!!!! I again gave a call to Tradus and narrate the Airways story to Mr Lakshya and Sandeep.

Lakshya told me that I will get the delivery in next seven days, positively. And today ie 28 Oct 2010, I got a call from Airways tellling that they will be coming to deliver the printer at my GHAZIABAD address!!! I told them that about my problem and I got a quiz winning reply that thier is no address change request from Tradus side.

I gave a ring to Tradus which was attended by Sandeep. In a very unprofessional and rudy manner he told me that he will cancel my order and I will get my money back. I told him that ok, pl send me a mail confirming the same he told me that I will get the mail in next 30 min. The conversation happened at about 1000 hrs and it is more than 3 hrs and I havent received any mail from thier side.

I am sure that this site and all the employees of this organisation are fraud. Doesnt have any professional experience. They are just making money from customer's pockets.

Copies of mail-

kaushalendra singh
<kaushi19raj@gmail.com> Thu, Oct 14, 2010 at 11:42 AM
To: traduscustomercare@ibibogroup.com
Reply | Reply to all | Forward | Print | Delete | Show original
Dear Tradus

It is in ref of my Transaction Id- 1047402 for item id numbers 62928
and 62929. I want the shipment on a diff address which is as follows-

Major Kaushalendra Singh
c/o Hav K K Singha
23 Assam Rifles
Assam Rifle Transit Camp
Minuthong
Imphal
Manipur-795001

Contact number-9612163561, 9615938764, 9856971023



Tradus=026-465' Change of Address
Inbox tradus
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Customer Care
<traduscustomercare@ibibogroup.com> Thu, Oct 14, 2010 at 12:06 PM
To: kaushalendra singh <kaushi19raj@gmail.com>
Reply | Reply to all | Forward | Print | Delete | Show original

Hi kaushalendra,

Welcome to tradus!

Thank you for writing to us.



This is an automated mail to acknowledge receipt of your mail and our Customer Support Executive will respond to your query within 1 working day. Or, you may call us on 1800-266-9700 (9a.m to 7p.m )



Since your interaction is being tracked through the subject line, we request you not to change the subject line for your future correspondence.



You are requested to mention your Transaction ID/Order ID in your mail if your query is about an existing order. Transaction ID/Order ID is available in your “My Account” section.



Please ENSURE that your email, contact address and telephone number is accurate for speedy processing and resolution.



Happy Shopping!



The Tradus team

http://www.tradus.in


'Tradus=027-284' "Delay in Delivery 1047402"
Inbox tradus
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Customer Care
<traduscustomercare@ibibogroup.com> Fri, Oct 22, 2010 at 9:06 PM
To: kaushalendra singh <kaushi19raj@gmail.com>
Reply | Reply to all | Forward | Print | Delete | Show original

Hi kaushalendra,

Welcome to tradus!

Thank you for writing to us.



This is an automated mail to acknowledge receipt of your mail and our Customer Support Executive will respond to your query within 1 working day.



Since your interaction is being tracked through the subject line, we request you not to change the subject line for your future correspondence.



You are requested to mention your Transaction ID/Order ID in your mail if your query is about an existing order. Transaction ID/Order ID is available in your “My Account” section.



Please ENSURE that your email, contact address and telephone number is accurate for speedy processing and resolution.



Happy Shopping!



The Tradus team

http://www.tradus.in
Reply | Reply to all | Forward | Print | Delete | Show original

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Customer Care
<traduscustomercare@ibibogroup.com> Mon, Oct 25, 2010 at 1:32 PM
To: kaushalendra singh <kaushi19raj@gmail.com>
Reply | Reply to all | Forward | Print | Delete | Show original

Dear Customer

we extremely sorry for the inconvenience caused to you.

This is to inform you that your product against Item Id:62929, under process from our
courier partner.

We will try our best to deliver your product on your given Manipur shipping address
as soon as possible.

Please give us some time to solve your concern as soon as fast.

We would be great thankful to you.

Please feel free to contact us in case require any further assistance.


Thanks & Regards,
Tradus.in CRM

Delivery of 1047402

Add star
kaushalendra singh
<kaushi19raj@gmail.com> Thu, Oct 28, 2010 at 10:26 AM
To: Tradus <traduscustomercare@ibibogroup.com>
Reply | Reply to all | Forward | Print | Delete | Show original
Hi

It is in ref of my order no.-1047402. Till now i havent received my
order and the order is still moving in Delhi as the Airways man called
me up to deliver the printer in ghaziabad only.

I think this is the heights of unprofesionalism and misbehaviour with
your customer.

I would like to cancel my order with immediate effect. Failure on your
part will lead to a customer care n legal case against your
organisation (incl your ex- Lakshya and Sandeep with whom I was in
correspondance) for failure of delivery after taking payment and
making false promises for delivery.

It's a case of fraud and cheating with customer. I would like to know
that in how much time I will get my money back. Pl send a confirmatory
mail in this regard.

Thanking You

Major Kaushalendra Singh
9612163561
Complaint comments 24 Comments     Updated:
Resolve this Complaint  

Comments

N
User
Tradus  
 
Dear Mr. Singh,

We are extremely sorry for the inconvenience caused.

Based on our conversation, we will update you on the product status by Monday. In case our courier partner does not provide service in Manipur, we will process a refund for your amount.

Regards,
Tradus
N
User
Tradus  
 
Based on yesterday's conversation, your product has been dispatched through Aramex Courier.

Airway Bill Number for the same is 6182214636.

Regards,
Tradus
 

no delivery of product after taking payment - Tradus.com

Tradus.com is highly fraud and unprofessional site. They will never reply your mail and will not deliver your product also. the whole story with all the mail chain ia as follows-

I purchased a HP printer and three books from Tradus via online shopping on 14th Oct 2010. Without confirming the address they processed my payment and confirm that my order will be delivered on my old address ie Ghaziabad one. On seeing that my payment has been confirmed and order will reach Ghaziabad , I imdt contacted tradus. Their customer care executive told me that order will be delivered on Manipur address but they require a mail from my side for the same. I send them a mail on the same day ie 14 Oct 2010.

After this also, to my surprise first they deliver the books on my ghaziabad address. When i called them up they were not aware of the problem only!!!!!! One of thier customer care executive Mr Lakshya told me that he will come back to me within half an hour with the details. Next 6 hrs no body gave me a call from tradus and when again I ring them up they told me that I have to contact Airways ie courier company which is looking the delivery part of order. I gave a call to Airways and again to my suprise they told me that from tradus side thier is no request for address change!!!! I again gave a call to Tradus and narrate the Airways story to Mr Lakshya and Sandeep.

Lakshya told me that I will get the delivery in next seven days, positively. And today ie 28 Oct 2010, I got a call from Airways tellling that they will be coming to deliver the printer at my GHAZIABAD address!!! I told them that about my problem and I got a quiz winning reply that thier is no address change request from Tradus side.

I gave a ring to Tradus which was attended by Sandeep. In a very unprofessional and rudy manner he told me that he will cancel my order and I will get my money back. I told him that ok, pl send me a mail confirming the same he told me that I will get the mail in next 30 min. The conversation happened at about 1000 hrs and it is more than 3 hrs and I havent received any mail from thier side.
Today it is 11 Nov 2010 and till now I am waiting for the refund of my money or product but all my attempts are unsuccessful. In between one Mr Vikas( I hope he told me his correct name) called me up stating that I will get my order in next 24 hrs but this was also about 144 hrs back and I am still waiting for the refund or order.
I am sure that this site and all the employees of this organisation are fraud. Doesnt have any professional experience. They are just making money from customer's pockets.

Copies of mail-






kaushalendra singh
<kaushi19raj@gmail.com> Thu, Oct 14, 2010 at 11:42 AM
To: traduscustomercare@ibibogroup.com
Reply | Reply to all | Forward | Print | Delete | Show original
Dear Tradus

It is in ref of my Transaction Id- 1047402 for item id numbers 62928
and 62929. I want the shipment on a diff address which is as follows-

Major Kaushalendra Singh
c/o Hav K K Singha
23 Assam Rifles
Assam Rifle Transit Camp
Minuthong
Imphal
Manipur-795001

Contact number-9612163561, 9615938764, 9856971023









Tradus=026-465' Change of Address
Inbox tradus
Add star
Customer Care
<traduscustomercare@ibibogroup.com> Thu, Oct 14, 2010 at 12:06 PM
To: kaushalendra singh <kaushi19raj@gmail.com>
Reply | Reply to all | Forward | Print | Delete | Show original

Hi kaushalendra,

Welcome to tradus!

Thank you for writing to us.
This is an automated mail to acknowledge receipt of your mail and our Customer Support Executive will respond to your query within 1 working day. Or, you may call us on 1800-266-9700 (9a.m to 7p.m )
Since your interaction is being tracked through the subject line, we request you not to change the subject line for your future correspondence.

You are requested to mention your Transaction ID/Order ID in your mail if your query is about an existing order. Transaction ID/Order ID is available in your “My Account” section.
Please ENSURE that your email, contact address and telephone number is accurate for speedy processing and resolution.
Happy Shopping!

The Tradus team

http://www.tradus.in


'Tradus=027-284' "Delay in Delivery 1047402"
Inbox tradus
Add star
Customer Care
<traduscustomercare@ibibogroup.com> Fri, Oct 22, 2010 at 9:06 PM
To: kaushalendra singh <kaushi19raj@gmail.com>
Reply | Reply to all | Forward | Print | Delete | Show original

Hi kaushalendra,

Welcome to tradus!

Thank you for writing to us.

This is an automated mail to acknowledge receipt of your mail and our Customer Support Executive will respond to your query within 1 working day.
Since your interaction is being tracked through the subject line, we request you not to change the subject line for your future correspondence.
You are requested to mention your Transaction ID/Order ID in your mail if your query is about an existing order. Transaction ID/Order ID is available in your “My Account” section.
Please ENSURE that your email, contact address and telephone number is accurate for speedy processing and resolution.

Happy Shopping!
The Tradus team


http://www.tradus.in
Reply | Reply to all | Forward | Print | Delete | Show original

Add star
Customer Care
<traduscustomercare@ibibogroup.com> Mon, Oct 25, 2010 at 1:32 PM
To: kaushalendra singh <kaushi19raj@gmail.com>
Reply | Reply to all | Forward | Print | Delete | Show original

Dear Customer

we extremely sorry for the inconvenience caused to you.

This is to inform you that your product against Item Id:62929, under process from our
courier partner.

We will try our best to deliver your product on your given Manipur shipping address
as soon as possible.

Please give us some time to solve your concern as soon as fast.

We would be great thankful to you.

Please feel free to contact us in case require any further assistance.
Thanks & Regards,
Tradus.in CRM

Delivery of 1047402

Add star
kaushalendra singh
<kaushi19raj@gmail.com> Thu, Oct 28, 2010 at 10:26 AM
To: Tradus <traduscustomercare@ibibogroup.com>
Reply | Reply to all | Forward | Print | Delete | Show original
Hi

It is in ref of my order no.-1047402. Till now i havent received my
order and the order is still moving in Delhi as the Airways man called
me up to deliver the printer in ghaziabad only.

I think this is the heights of unprofesionalism and misbehaviour with
your customer.

I would like to cancel my order with immediate effect. Failure on your
part will lead to a customer care n legal case against your
organisation (incl your ex- Lakshya and Sandeep with whom I was in
correspondance) for failure of delivery after taking payment and
making false promises for delivery.
It's a case of fraud and cheating with customer. I would like to know
that in how much time I will get my money back. Pl send a confirmatory
mail in this regard.
Thanking You
Major Kaushalendra Singh
9612163561
Customer Care
<traduscustomercare@ibibogroup.com> Fri, Oct 29, 2010 at 5:58 PM To: kaushalendra singh <kaushi19raj@gmail.com>
Reply | Reply to all | Forward | Print | Delete | Show original
Dear Mr. Singh,

We are extremely sorry for the inconvenience caused.

Based on our conversation, we will update you on the product status by Monday. In case our courier partner does not provide service in Manipur, we will process a refund for your amount.

Please feel free to contact us in case you require further assistance.

Regards,
CRM Team, tradus.in
ibibo Web Pvt. Ltd.
Block-A Ground Floor, Vatika Towers, DLF Golf Course Road, Sector 54, Gurgaon - 122002

-----Original Message-----
From: kaushalendra singh (kaushi19raj@gmail.com)
Date: Friday, October 29, 2010 01:37 PM
To: Tradus (traduscustomercare@ibibogroup.com)
Subject: Cancellation of Order 1047402

Hi

Till now I havent recieved the confirmation for cancellation of my
order 1047402. Pl confirm it ASAP, as it is more than 24 hrs and I am
waiting for confirmatory mail from your side.

Major Kaushalendra Singh

kaushi
9612163561
Customer Care
<traduscustomercare@ibibogroup.com> Mon, Nov 1, 2010 at 7:28 PM To: kaushalendra singh <kaushi19raj@gmail.com>
Reply | Reply to all | Forward | Print | Delete | Show original
Dear Mr Singh,

We tried to reach you on below numbers but we were unable to contact you.
9612163561, 9615938764, 9856971023 & 9999800511

We would try and call your again on Tuesday to update you on your order id - 1047402

Regards,
CRM Team, tradus.in
ibibo Web Pvt. Ltd.
Block-A Ground Floor, Vatika Towers, DLF Golf Course Road, Sector 54, Gurgaon - 122002

-----Original Message-----
From: kaushalendra singh (kaushi19raj@gmail.com)
Date: Friday, October 29, 2010 01:37 PM
To: Tradus (traduscustomercare@ibibogroup.com)
Subject: Cancellation of Order 1047402

Hi

Till now I havent recieved the confirmation for cancellation of my
order 1047402. Pl confirm it ASAP, as it is more than 24 hrs and I am
waiting for confirmatory mail from your side.

Major Kaushalendra Singh
kaushi
9612163561

kaushalendra singh
<kaushi19raj@gmail.com> Tue, Nov 2, 2010 at 6:33 PM To: Customer Care <traduscustomercare@ibibogroup.com>
Reply | Reply to all | Forward | Print | Delete | Show original
Dear

I waited for your call till 1600 hrs yesterday. Pls let me know about
my order .

Thanking you

Major Kaushalendra Singh
9612163561, 9615938764
- Show quoted text -
--
kaushi
9612163561
Customer Care
<traduscustomercare@ibibogroup.com> Wed, Nov 3, 2010 at 6:28 PM To: kaushalendra singh <kaushi19raj@gmail.com>
Reply | Reply to all | Forward | Print | Delete | Show original
Dear Mr Singh,

As discussed with you over the phone please find below the courier details and the contact numbers -

Courier by - Aramex (www.aramex.com)
AWB number - 6182214636
Contact number - +91 (11) 33003300

Regards,
CRM Team, tradus.in
ibibo Web Pvt. Ltd.
Block-A Ground Floor, Vatika Towers, DLF Golf Course Road, Sector 54, Gurgaon - 122002
kaushalendra singh
<kaushi19raj@gmail.com> Thu, Nov 11, 2010 at 11:51 AM To: Customer Care <traduscustomercare@ibibogroup.com>
Reply | Reply to all | Forward | Print | Delete | Show original
Dear Vikas (if you people tell your correct name !!!)

1. I am still waiting for my refund of money for the order no-1047402.

2. As per our last conversation on 05 Nov 2010, I was supposed to get
my order by 06 nov 2010 and I am still waiting for the same.

3. I am sure that you and your organisation is having some business
ethics, shame and responsibility towards your customers.

Waiting for Reply

Maj Kaushalendra Singh
9612163561
N
User
Tradus  
 
Dear Mr. Singh,

Apologies for the inconvenience caused.

As informed earlier, your product was dispatched via Aramex Courier, AWB No- 6182214636 on 3Nov.

It was stuck at Guwahati due to the communal riots taking place there. However, we had asked our courier partner to arrange for a special delivery by sending one of their personnel to deliver it to you.

As per your yesterday's conversation with Bhopraj, you had confirmed the delivery of the product.

Trust this case is resolved now.

Regards,
Tradus
N Mar 23, 2011 by
User
sharwankumar  
 
Order ID:
1465438
Tradus.com is highly fraud and unprofessional site. They will never reply your mail and will not deliver your product also.
PLEASE DO NOT GO FOR ONLINE PURCHASING ON THIS SITE, they are not delivering product at alll.
A Jul 28, 2011 by
User
vivek nayak  
 
I had a similer experience.My transaction ID is 172074.I had ordered 5 VOX mobiles.I found two adopters and a mobile faulty.TRADUS informed me that I should send back the items for replacement.This is happening for about 3 months.I alwys get the reply"A EXECUTIVE HAS BEEN ASSINED AND WE WILL CONTACT YOU IN 48-72 hours.This has never happened.They dont even give the contact no.Now they have totally started neglecting my mail replies.Every new mail sent is replied by an automated "we will return back in 48-72 hrs" reply.When I reply to this mail I dont get any response.I again send a fresh mail with all details I get again an automated mail.BUT TILL TODAY I HAVE NOT GOT MY REPLACEMENT.I FULLY AGREE WITH YOU THAT TADUS AND IN TURN IBIBO>COM WAS FORMED WITH THE SOLE INTENSION OF CHEATING INNOCENT WEB BUYERS OR SUPPLING SUBSTANDARD MATERIALS AND GET THEM BACK IN THE GUISE OF REPLACEMENT.
Vivek Nayak
Nayak Hospital
Bangalore
Phone:9900048856
N Mar 19, 2012 by
User
Ragesh Punathil www.tradus.in  - Madiwalla, Bangalore, Karnataka, India
 

Online shopping - http://www.tradus.in/

PLease do not bay any of item from tradeus .com they will deliver damaged items.

Web site is not reliable.

please prefer flipcart.com
N Apr 15, 2012 by
User
dev@dev  
 
kaushalendra why you did not change the address before placing an order instead of going vice-versa
N Apr 21, 2012 by
User
harish24  
 
sir i have bought a morar mp5 player... it go stuck
i think its a software problem can u please say any solution?
A Apr 25, 2012 by
User
rinibluesky  
 
I tried ordering for a mp5 player. the amount got debited from my account but the order was not successfull. when contacted tradus through mail they replied "Transaction id's:2445950 and 2446879.
This is to inform you that we have not received any confirmation from your bank regarding the payment.
Therefore, your order is reflecting as an invalid order.
However, In case you have been charged, please be assured that your entire order amount will be refunded in next 10 working days.
We apologize for this.
Meanwhile, we would request you to please place a fresh order.
We look forward to your support,

In case you require further assistance, please respond to this mail.

Thanks & Regards,
Amit,
Customer Care Executive,
Tradus Customer Care Team.
www.tradus.in"

its been more than 10 days still no action has been taken care and more over there is no contact number to call and log a complaint. tradus i hope u take it seriously
N Jul 27, 2012 by
User
melvinaloysius Tradus  - Raipur, Raipur, Chhattisgarh, India
 

non delivery of product after taking payment - Tradus.com

I placed an purchase order online in tradus.com for refrigerator and paid online for the same and got confirmation from tradus.com and the Order No is 3249686. Now tradus.com is not attending my email's nor refunding my amount.
Melvin
melvinaloysius@yahoo.com
Mob: ++91-9425505626
N Jul 30, 2012 by
User
nikukiit  
 
Order ID: 3156556

Its been 2 weeks, I haven’t yet received the delivery. The courier Aramex is terrible. without making any delivery they inform that the address is incorrect / no one availabe at address.

Contacting the aramex on this is waste of time. Their customer service is very rude and ask to reach sender for any request.

Please help me to get it delivered or cancel the trx and refund the money.
N Jul 30, 2012 by
User
rohin mehta  
 
i am rohin mehta of patiala...i purchased massimo italiano leather shoes from tradus.com and to my surprise the amount has been deducted from my account but still there is "no product purchased" in my order history...this company is a con..there is no contact number also..i want money refund..

rohin mehta
patiala
phone:9855211168
N Aug 21, 2012 by
User
vchaitu  
 
Order ID :4216368

i have not received the order .but i got a mail saying that the order has been delivered.amount got deducted from my account .Please check it.Make sure of delivering the order.
N Aug 30, 2012 by
User
kausis2005  
 
My self Kausis Maity I have purchase Reebok Men Reesport
Deo Body Spray 150 ML order no is-4359003 everything is done also I get your mail from your side your product already shipped through bludart courier you can track your product.But when I tracking then I see my product return to origin location after that I call to customer care no then bludart customer care told me sir your product return back tradus.What Can I do Now??
D Oct 8, 2012 by
User
satishs86  
 
Dear i have purchased on air bed from tradus.com -Sub Order ID
5680935 but till date no update from your side.
kindly confirm status of my order.
D Dec 13, 2012 by
User
nishagupta8  
 
Dear,

I have ordered 2 pair of Yepme Almond Beige Polka Dots flip flop.
but I have received only one. Where as My order history section displaying order is dispatched.

My order details are :

Order ID : 6718427
Order Date : 2012-12-10
Yepme Almond Beige Polka Dots Flip-Flop
Sub Order Id: 6998981
Qty : 2
Price : Rs. 340/-
Order Status : Goods Dispatched
Dispatched Date: 2012-12-12
Courier Name: Blue Dart
AWB Number: 43820810983
=======================

pls let me know wjat the status of second pair
N Jan 4, 2013 by
User
carmo  
 
I HAD ORDERED FOR COMBO OF VOX VPS 401, AND VPS 309 MOBILE PHONES BUT VPS 309 WAS USELESS WITH NO NETWORK AND HANGS EVER TIME NO ACTION EVEN AFTER CONNECTTING THE SELLER.AS FOR ME I THINK SNAPDEAL ONLINE SHOPPING IS THE BEST.
N Mar 28, 2013 by
User
ashish0 Tradus  - Rajpura, Patiala, Punjab, India
 

replace my shoes - TRADUS

Maine shoes order kiye the jiska size 10 tha jb wo order dispatched hua to uska size 7 tha Maine call ki to unhone ka k mail daal do ans. mil jaega so Maine monday ko mail daal di thi aaj thursday ho gya nd ab wo meri call receive nhi krre,.,.,.
N Apr 26, 2013 by
User
varshaparmar22@gmail.com  
 
i had ordered 18 container set of princeware and i received the order on time but only 14 container i got.i complained many tims but there is no resolve of my issue.thats too rediculas how can they do ..

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    Tradus - NO DELIVERY OF PRODUCT AFTER TAKING MONEY