[Resolved]  Travelyaari.com — Unprofessional behavior and cheating customers

Address:

Mumbai City, Maharashtra

I had booked two tickets for an AC sleeper bus from Mahableshwar to Mumbai for September 23, 2013. Suddenly I get a call a day before my travel date that the bus is canceled and I will get the refund. I tried my best to tell these people that my wife has a leg problem and we can't travel in sitter busses. However all he said was either take this or we will process the refund. Given it was just a day before my travelling date, the bus fares has shot up. When I tried to contact the Neeta Volvo helpline they blunty hung up after saying that you have booked tickets from travelyari so bother them and not us. Finally with no option we had to travel in semi sleeper. This is absolutely cheating customers. You charge us for sleeper and give us a semi sleeper pathetic bus. Also when we boom a ticket and cancel it we are charged a bomb cancelation fees Dont understand why was the bus changed. Also the rude behavior of your call center people and while on roaming I had to make 15 calls to get my ticket confirmed. My pnr number was 11950284. I made a big mistake by trusting this bogus website. On complaining about the issue, they simply replied we provided an alternative as if it was a favour bestowed upon us. Beleive its a strategy they will make you pay for sleeper buses and end up calling on the last day and throw a unviable option of a sitter bus or semi sleeper bus and you have no option but to accept it. Ankit [protected]