From: Serena Rego
H. No. 279,Gauncar Vaddo,
P. O. Goa Velha, Batim, Ilhas Goa.
To,
TTK Prestige Ltd.,
Regd Office: Plot No. 38,
Sipcot Industrial Complex
Hosur – 635 126,
India.
Dear Sir,
I purchased a Prestige Induction Cook – Top from your Panjim, Goa Dealer Janata Auto Sales
on 30/12/2009.
It worked well for 1 year and in January 2011 it started giving me trouble. It stopped working. I had put it on and I got some burnt rubber smell, so I took it for repairs to JANATA AUTO SALES, Panjim and I got it repaired. They took me 2 months to get it repaired. They charged me Rs. 1150/ - to get it repaired, saying that the new parts are brought from Bangalore and that is why the cost is so much.
I paid and brought the Induction Cook-top home and put it on. It worked for 2 days and again it started giving me trouble ( Whenever I put it on “ E-2 “ used to appear on the screen and I had to put off and than start it all over again after every 5 to 10 minutes .So I send it back to Janata Auto Sales and after 2 weeks I brought it back home. Again I put it on and it worked for 5 minutes and now it doesnt become on
I request you to pay my Rs. 1150/- because the cook top is not working or give me a new one in exchange for the old without extra cost. It was waste of time on your part to keep it for 2 monthsand also I had to send my boy up and down and make calls to your dealer to inquire if it is ready or not.
Awaiting for your favourable reply
Thanking you
Encl: copy of Warranty card
Email Id: [protected]@rediffmail.com
Serena Rego Was this information helpful? | 
I wrote a letter to the TTK Company that the Induction Cook Top which I have purchased is not working exactly after 1 year of purchase i.e. after the expiry of the Warranty. I request you to look into thus matter as soon as possible.
Serena Rego