[Resolved] TVC Sky Shop — Problem started - Order No. OW00041073 for 1 Smart Phone Android 2.2 mobile phone | |||
Complain with TVC Sky Shop: Problem started - Order No. OW00041073 for 1 Smart Phone Android 2.2 mobile phone Dear sir, I had placed an online order for Rs.8890/- (order No.OW[protected] with TVC Sky Shop on 24.04.2012 for purchase of Smart Phone Android 2.2 mobile phone, which was received by me on 03.05.2012. However, within 3 days, the mobile started creating problem and stopped charging further. The matter was discussed with TVC Sky customer care No.[protected] on 07.05.2012 and the mobile instrument alongwith charger were returned back to TVS Network Ltd, MIDC, Mira Road, Thane address on 08.05.2012, which is received by them on 12.05.2012. I have taken up the matter several times with the company but till date even after lapse of more than a month time, I have not received back my repaired mobile instrument alongwith the charger. Every time, I get the structured reply like "You complaint is in process and our team is working on resolving the issue of the phone, pl cooperate with us". I really do not know when will I get back my repaired mobile phone alongwith charger. I treat this as a serious deficiency in customer service and matter needs to be suitably dealt with. I want TVC Sky Shop to send me the fully repaired mobile instrument / new mobile instrument alongwith charger immediately or refund my paid amount of Rs.8890/- without further delay. Please help me in resolving the issue with TVC Sky Shop. Thanks & regards, Isaac Tudu Mob: +[protected] Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Mar 27, 2014 TVC Skyshop Customer Care's response Dear Sir,
Greetings from TVC!
This is in regards to your complaint on https://www.consumercomplaints.in against TVC.
Sorry for the trouble faced to you. It has been noticed that we are not able to trace the product you have sent at our warehouse.
Could you please update us the courier AWB no of the product sent to our warehouse so that we can further check the issue.
Should you have any queries or require any help ,you can either mail us on [protected]@tvcskyshop.com.
Thank you for your time at TVC. Have a Good day!
Regards,
TVC Customer Support Team.
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Tvc Sky Shop/ Smart Android Mobile Phone — Not received the product with in 1.5 months
Order Not delivered even after 1.5 monthsHi,
I have a huge problem that i am facing from your organisation.
I Placed an order for a Smart Andriod Mobile Phone (order no OW[protected], but have not received the same till now. Moreover no one is willing to inform where it has reached, infact i was not even informed that my order is getting delayed. On complaining what i have been informed that it would take some more time, but not an exact figure has been quoted as to when it would be delivered.
After such a bad response, I would like to cancel my order, but dont know how as when i call at your center they ask me to wait for the order rather than listen to what the customer is asking for.
Real bad experience, pls look into the matter as now i do not require that product any more and return my money.
Looking forward to hear from you.
Bhawna Mahesh Joshi
[protected]/ [protected]