[Resolved]  Uninor — Deduction of money from my balance,without activation on any service from my side..

Address:

Bangalore, Karnataka

Sir, My name is Raviraj with phone number [protected] and i have serious problem with Uninor service. They activate services(like chat,or something) without taking my permission and deduce my balance 30 RS each time(It happened to me many times) .When i called back them asking why they activated services without my permission they tell that it is an technical problem and we will deactivate the service if i provide certain personal information (Mobile number i called last time,last recharge made, last sms made...)and customer care employee told that he has deactivated the service.I waited for them to refund my money, but they had not refunded..!
After some days I called them back asking why it is? The customer care employee said that i told them to deactivate the service ,not to refund...! they said me to tell them explicitly to refund money otherwise they will not going to refund money even though it is happened with their technical problem..!
So funny it is while taking money from my account they had not asked me a single time,but while refunding it i have to explicitly tell them to refund...! along with giving them my personal information(even though they agree it is their technical problem..).The care they take to refund my money they had took while taking money from my account.

The same incident is happened to me many times from this service provider. Today also it happened to me i called them to their free customer care service number 121 their was no option to talk with customer care employee to complaint...!. so, i went through option 5 (which is information about sim card language change)within that i selected option 1(where i got option to contact customer care employee).

I called him for deactivation of this unwanted service and refund me my money, he again started asking my personal information,he told hat call to customer care service is 50 pisa per second (even through i am complaining them about their mistake),i told him to register an complaint and refund my money back along with refunding charge of call to customer care service , but he is denied to register any complaint..!
Sir , this is an cheating..! plz take some strict action against them.

Thanking you ,
Yours faithfully,
Raviraj