Uttar Pradesh State Road Transport Corporation [UPSRTC]

[Resolved] UPSRTC — UPSRTC is not refunding the amount

ujjawal_77

from Pune, Maharashtra

Address:	New Delhi, Delhi
Website:	www.upsrtconline.co.in

I had tried to book ticket online on 27th July 2013 on Delhi Bareilly route. The money was deducted twice from my account but ticket could not be booked. Since then i am following up the refund but it seems that this is big scam and no body is responding in the right direction. How a government company can do such fraud. My GUID are [protected] , [protected]. I also filed a complaint with complaint number [protected] with their customer care. But it seems a total scam. They do not pick phone or disconnect the phone when you talk about refund.

Please some body help.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

abhishek19

from Delhi, Delhi

Hi,

Even I had faced a similar problem some 15 days back. Ticket not booked but the amount got deducted from debit card.( I presume this happens because there was just 1 seat available and by the time I made the payment, somebody else had booked it). Whatever it is, it is a serious flaw in their reservation booking system.

However, I was able to get the amount refunded into my account. Below is the process that I followed.

- Called their number given in website. Initially when I called from my mobile nobody picked but when I dialled using my BSNL landline they picked immediately.

- The guy suggested me to send a mail to their mail address with all the details of the transaction along with my bank statement.

- I sent them the mail. However, since I got no response for 5 days, I called them again through my mobile at around 4:30pm and they picked at once. I told the guy that I was suggested to send them the mail which I have already done. Spoke very politely with him and pleaded him to help me.

- Luckily, he searched for my mail on the call itself and then forwarded my mail to concerned department(Atom technologies) asking them to refund my amount.

- I got a mail same day from the department that my amount would be refunded, and I got the full amount credited to my account within 3 days.

So, would suggest you people also to follow the same procedure and see if lady luck is with you.

Cheers,
Abhishek