Usha International / Ceiling Fans — Non replacement/re-imbursement of expednture for Usha Ceiling fan

Address:

New Delhi, Delhi

From : Subedar Major Krishan Lal
T 1/5 RR Colony near DK II
Delhi Cantt, New Delhi -110010

To : Usha International Limited
Surya Kiran, 19, Kasurba Gandhi Marg,
New Delhi-110001

Sub : Complaint for Ceiling Fan Quanta 56 inch purchased from CSD Canteen.

I am a Junior Commissioned Officer from the Indian Army. I purchased one ceiling from CSD canteen 13600:56E Quanta-1400 mm on 12.3.08. It broke down within one year and after a personal visit to your office at Kasturba Gandhi Marg , New Delhi and number of telephonically conversations, I got it replaced in April 2009 with a new fan 48 inch quanta in stead of 56 inch quanta. This was done through Mr Suman o[censored]sha International. The changed piece even broke down on 04.7.10. As a result neither piece lasted for two years as per the guarantee terms and conditions. I visited the service centre at Lodhi Colony , New Delhi who informed me the estimated cost of repairing would be Rs 400/-. I contacted Mr Suman and narrated the whole story who in turn replied that now the company is not responsible as the ceiling fan has been replaced once. But to my mind either of the piece was supposed to work successfully for two years at least at a stretch i.e guarantee period. Then how such a reputed company can be irresponsible as such as informed by Mr Suman.

May I now request you, either I may be given a new ceiling fan 56 inch (actual substitute of initially purchased ceiling fan ) or at least a refund of Rs 392/- paid to the service centre at Lodi Colony, New Delhi on 15.7.10 (Job No 3189 refers) along with suitable compensation for the harassment faced so far. I hope a heed will definitely be given to the above and do the needful on Priority to avoid getting the image tarnished of such a reputed company and also to avoid legal complications at later stage.

Photocopies of the following documents are enclosed :-

1. CSD Canteen Bill.

2. Photo copy of the work order duly signed by Mr Suman mentioning replacement of fan.

3. Photo copy of the Guarantee Card.

Hoping an immediate positive action.

Thanks.




Subedar Major Krishan Lal



From : Subedar Major Krishan Lal
T 1/5 RR Colony near DK II
Delhi Cantt, New Delhi -110010

To : Usha International Limited
Surya Kiran, 19, Kasurba Gandhi Marg,
New Delhi-110001

Sub : Complaint for Ceiling Fan Quanta 56 inch purchased from CSD Canteen.

I am a Junior Commissioned Officer from the Indian Army. I purchased one ceiling from CSD canteen 13600:56E Quanta-1400 mm on 12.3.08. It broke down within one year and after a personal visit to your office at Kasturba Gandhi Marg , New Delhi and number of telephonically conversations, I got it replaced in April 2009 with a new fan 48 inch quanta in stead of 56 inch quanta. This was done through Mr Suman o[censored]sha International. The changed piece even broke down on 04.7.10. As a result neither piece lasted for two years as per the guarantee terms and conditions. I visited the service centre at Lodhi Colony , New Delhi who informed me the estimated cost of repairing would be Rs 400/-. I contacted Mr Suman and narrated the whole story who in turn replied that now the company is not responsible as the ceiling fan has been replaced once. But to my mind either of the piece was supposed to work successfully for two years at least at a stretch i.e guarantee period. Then how such a reputed company can be irresponsible as such as informed by Mr Suman.

May I now request you, either I may be given a new ceiling fan 56 inch (actual substitute of initially purchased ceiling fan ) or at least a refund of Rs 392/- paid to the service centre at Lodi Colony, New Delhi on 15.7.10 (Job No 3189 refers) along with suitable compensation for the harassment faced so far. I hope a heed will definitely be given to the above and do the needful on Priority to avoid getting the image tarnished of such a reputed company and also to avoid legal complications at later stage.

Photocopies of the following documents have already been enclosed to Usha International Limited,Surya Kiran, 19, Kasturba Gandhi Marg, New Delhi-110001 :-
1. CSD Canteen Bill.

2. Photo copy of the work order duly signed by Mr Suman mentioning replacement of fan.

3. Photo copy of the Guarantee Card.

Last Friday on 20.8.10 Mr Suman rang me up saying that my letter has been received by him and I need to collect the fan personally from the company and will not be delivered at home. This is an harassment being caused to me unnecessarily. I further request that new fan be delivered at my place of residence and if the old fan is to be taken back then Rs 392/- may also be refunded to me on spot.

Submitted for an early kindful action please.

Thanks.

Subedar Major Krishan Lal
27.8.10




Complaint for Usha 56" CF
From: Suman Sengupta <[protected]@ushainternational.com>View Contact
To: [protected]@yahoo.com


[protected][protected][protected][protected]

Dear Kishan lal ji

There is no provision for home delivery of replacement stock, hence i am sorry to say but you have to send somebody to collect the same.
Hope you can understand .
Thanking you

regards

Suman



-----Forwarded by Suman Sengupta/govtsal/udel/uil/IN on 08/31/2010 09:58AM -----


To: Suman Sengupta <[protected]@ushainternational.com>
From: Krishan Lal <[protected]@yahoo.com>
Date: 08/30/2010 01:21PM
Subject: Re: Complaint for Usha 56" CF


Dear Suman ji,

Kindly arrange to get the fan delivered at home through your representative or otherwise. I have already faced a great embarrassment.


Thanks,

Krishan



[protected][protected][protected][protected]
From: Suman Sengupta <[protected]@ushainternational.com>
To: [protected]@yahoo.com
Cc: Sanjay Kumar Sinha <[protected]@ushainternational.com>
Sent: Sat, 28 August, 2010 1:58:37 PM
Subject: Complaint for Usha 56" CF


Dear Sir,

As per your earlier complaint i have already told you to collect the same from our Badarpur Godown.

USHA INTERNATIONAL LTD
H- 3A , MATHURA ROAD
MOHAN CO OPERATIVE INDUSTRIAL ESTATE
NEW DELHI - 44
CONTACT PERSON MR. SANJAY SINGHAL
CONTACT NO:=[protected]

Hope there is no more confusion.

With Regards

Suman

31.8.2010
Dear Sir,

From the above, it is clear that I am being harassed unnecessarily. If I am not delivered the fan within one week, I may have to take up the case with DG CSD Canteen with a request to stop demand/sale of the Usha products in CSD Canteen and simultaneously file a case in the consumer court with detailed history of harassment (which will include time wasted for roaming about from Residence to Service Centre/ Usha Office at Kasturba Gandhi Marg , New Delhi, cost of petrol, telephone calls expenditure and suitable compensation for harassment so caused) from 12.3.2008 till date.

Thanks & Regards
Sub Maj Krishan Lal





SMS received from Mr Shamin o[censored]sha International Company through Mob No. [protected] at 12.33 P.M. on 12.10.10.


Dear customer,

Comp/Enq. No. C-[protected] has been closed. We hope we have done the service to your satisfaction. Please feel free to update us your feedback.
[protected][protected][protected][protected][protected][protected]

Sir,
Kindly refer to my frequent requests to the company. Till today 10.12.10 no satisfactory action has been taken by the Usha International. Kindly do get it resolved at an early date.


thanks & regards


Sub Maj Krishan Lal
10.12.10