[Resolved]  Usha International Ltd / KSR Home appliances — Defective Usha Fan

Address:

Ghaziabad, Uttar Pradesh

Attn.: Customer Care Head

“Usha hai to NIRASHA hai” It is contrary to what Usha International Ltd. usually portrays.

Several mails/ calls/ personal visits has been made by me to the Customer care or to the dealer since past 1 ½ month but no satisfactory action is yet been taken. Very recently, I investigated into the matter and noticed that Usha International Ltd. (UIL) and their authorized dealer M/s K.S.R. Home Appliances has cheated me, who as a customer has purchased a reputed product of a brand/ Usha fan.

I have purchased & paid for Usha Allure fan (56” blade/ 1400 mm fan) but the facts & findings shows that the co. and their dealer has manipulated and cheated me by handing over 56” blade/ 1200 mm Allure Usha fan. Further investigation made by me shows that 1200mm fan is completely incapable to hold 56” blades because of which the above purchased fan is repeatedly generating defects eversince the first day of purchase. As on date (27/07/11), the said purchased product is under guarantee which is expiring soon in Aug.'2011. I have already so far incurred hefty amount in making phone calls/ fuel and precious manhours spend till date in anticipation of getting the desired service. But, the irony of the matter is that even the authorized Usha technician who has several times (thrice) either repaired/ replaced the product did not pointed out the actual findings. It has become evident to say that Usha International Ltd. alongwith their authorized dealer KSR Home appliances and their technicians and sales personnels are jointy cheating and are knowingly carrying out forgery against customers.

As per recent verbal instructions from Customer care or related departments o[censored]IL, I visited dealer at several occasions (atleast 4 times during past 1 ½ months) but failed to get the desired service. Even dealer asked me to pay for the replacement/ exchange of blades. It is very unpleasant that Customer Care o[censored]sha International Ltd. do not believe in giving written reply to customer.

Under such circumstances, a fresh replaced product with renewed guarantee of 2 years without any charge is desirable by me as on date. It is none of customers fault who have paid for 1400 mm/ 56" blade Usha Allure fan but has been given a defective 1200 mm/ 56" blade Usha Allure fan repeatedly. I am hopeful that UIL will surely revert back with a satisfactory reply through return e-mail.

My intention is not to resort to Consumer court as I am hopeful that the consumer voice will be heard. But if not replied satisfactorily by UIL or forced to, I will be unable to bear anymore. And any further delay in this matter will force me to resort to Consumer Court for immediate redressal/ refund with compensation for the mental agony/ against cheating and for forging the customers with illegal business malpractices jointly carried out by Usha International Ltd. and its authorized dealer.

Regards,

Raman Sharma
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