BAD CUSTOMER TREATMENT BY VASAN OPTICAL AND MANAGER
hi I am a Customer visited Vasan Eye care sometime in Mid of March 2011,
Here i'm desperately forced to share my bitter experience that the Vasan Eye care men behaved. and the WORST SO CALLED CUSTOMER SERVICE THEY USE TO SAY.
I had visitied One of the famous branches of Vasan Eye care in Chennai for the treatment of Eye for my relative. We were happy to hear that the consultation fees was ONLY Rs.100
For a moment - i was happy - Had all hospitals now truly realised that they're for only good service - and not for good Money...??? i was TOTALLY wrong.
After the treatment (After a long wait for the doctor to arrive - for 45 minutes)
Prescribed medicines for - Rs.425 - Then with Tests -Rs.250, and a re-visit afterfew days
Total now was - Rs.775 for a single visit....??
I was billed Rs.2500 for a glass and frame, I had paid an advance of Rs.1000 and got the bill, in 5 minutes, i changed my mind and came back and asked them to cancell my order and return my Rs.1000, (Not even left the shop)
The sales guys said, There is no chance of giving the money back, because they've already placed the order in lab and they'd have manufactured it (..lol..in 5 mins..that too in India??)
I understood he had decided to cheat me, then i asked him to confirme it with the lab - if they've prepared it. else giv my money back. when he dialed and gave the phone i heared that they've not started processing the order - they're all OK to cancel it now. at this point - the sales guy in the vasan eye opticals behaved SOOO CHEAP by PLUCKING the phone from my hand and responded as NO dont cancel it. and cut the call. he simple said me rude - come after 10 days.
I wanted to talk to higher authorities - but he wasnt givine any infor... I went directly to its admin head,
THAT GUY APPEARED PROFESSIOINAL. spoke as convincing as he can...and said he will make appropriate actions about the behaviour of sales guy. and he begged me not to make a big issue inside his room.
After two days - i spoke to him asking about return of my money...the admin guy said - NO possiblility.
The sysem has no option to cancel any order placed..(Trying to cheat saying that). We know NO Fool will design a system like that and No fool will purchase it if designed without delete opiton.
This time the Admin person DIDNOT KEEP UP HIS WORD, He simply said - do what ever you want i cannot bare responsibility for such things. i LOST MY MONEY - Rs.1000
MY KIND REQUEST: DEAR CUSTOMERS BE TRIPPLE CAREFUL BEFORE GOING TO SUCH MULTI SPECIALITY HOSPITALS - BECAUSE YOU'D NOT KNOW - ALL WHO'RE WEARING TIES AND SUITS ARE NOT ALSO ROBBERS.