Videocon D2H — Fraud of recharge amount

Address:

Gurgaon, Haryana

Dear Sir, I would like to file complaint here against said Videoncon D2H, who had done fraud with me. My customer id with them is 6522280. I have done recharge for Rs. 1920.00 on 29.03.13 with them valid till 19.10.13. I made this on my 1st connection for which their New Diamond Package charges are Rs. 320.00 Per Month. Later I have installed their new box with same New Diamond Package at my home during August-2013. For this, I have paid total Rs. 2650.00 to their dealer. This amount includes New Diamond Recharge of Rs. 1450.00. For this 2nd connection, their charges are Rs. 180.00 Per Month so it should be valid till April-2014. Now I am getting messages from them to recharge my connections as bill is going to be nill on 06.10.13. I have made more than 100 CALLS to their Customer Care (No.: [protected]), first talked to their Junior Representatives and then to their Seniors/Team Leaders - Ms. Sakshi, Mr. Kamal, Ms. Vandana etc. but nobody is explaining me the reasons behind this. Also, these customer care people told me that their dealer had withdrawn amount of Rs. 1700.00 from my recharge a/c with reasons unknown to them. I am calling them everyday to know about this but now these guys are avoiding me. I request you to take STRICT ACTION against these people and teach them a lesson so that they should know how to deal in AFTER SALE SERVICE. Regards, Vishal Garg