[Resolved]  Videocon D2H — Payment Successful but account not recharged

Address:

Karnataka

Hi,

My Customer ID is 25942644 and I recharged my account with Rs 300/- using my credit an hour back through your official website (www.videcond2h.com). Once the recharge was done, I got a message on your website (screen shot attached) that "The Payment has succeeded, but the Recharge operation has failed. Kindly contact Customer Service at[protected] and quote your Payment Reference No: [protected] they will assist you in getting the credit."

Upon calling the Customer Care number mentioned, I found out that the number has changed and I noted down the other two numbers. I called up[protected] where I get a message stating that the number does not exist and please check the number u have dialed. Then I called up [protected] which is totally unresponsive. Finally I was able to speak to a customer care executive on[protected], where I was told to contact a number[protected], because the payments are handled by a third party.named as Recharge It Now. There only the security guard picked up stating that there is no one there in office as it closes at 7 pm.

On calling the customer care again @[protected], the executive again sounded helpless. I call up the nodal officer number given on the website where I spoke to Mr Mehboob and was again given two toll free numbers saying that it was a Service Centre and nothing could be done from there. The numbers that he gave were[protected] and[protected] which are again the one's which have changed.

No one was able to help me in getting my recharge successful despite having a valid transaction id. The best response I got was Server not working properly. If such things cannot be handled by customer care, why have a customer care in the first place. It even went to an extent of a customer care executive (named Ms. Pravalika) asking me to wait for 36 hours for the amount to get credited.

What kind of a team is this? Totally unresponsive and careless. Is this what you call customer care? I have given my transaction number in this mail. Please make sure that the amount is credited to my account asap and the services begin immediately.

Regards,

Arjun Pai