[Resolved]  Videocon D2H — Bad Online Service

Address:

Maharashtra

I had my first interaction with Videocon D2H on Wednesday 20/4/11.
I Purchased the D2H DVR and was informed that the installation ans service would resume in 24 hours.
I was also promised a 1 month free offer whereby I would have access to the Platinum HD Package after which i would need to recharge.
After making the purchase calls made to check the status were all in vain. They kept asking me to contact the Dealer for more details when the purchase was made directly though them. After several calls and follow ups i was able to get hold of a number that would send across technicians to fit the unit.
That was just the beginning of a whole new problem.... The unit was installed on Friday.
The technicians informed me that the channels would resume in an hour and would be free for the first 30 days, as promised by the telephone advisor who walked me through the online purchase.
The service was not started and I was later informed that the offer has expired so i will need to recharge.
Having Lost 1 month of viewership and stuck with a box that does not give any channels, I contacted My Local Dealer Cosmo Electronics for a recharge.
I recharged for 2300.... but my balance shows only 2200... Customer service stated that they were able to see the recharge of 2300... and were unsure of why the balance shows 2200... Customer complaint number 37745280.
To add to all the mess..... They cant even spell my name right for which they raised another Customer complaint. While I wait for my Box to start someday... I would Advise You Please do not Purchase Videocon D2H Service it is pathetic.... Especially if you are making the purchase online... because they themselves dont know what they are doing.......