[Resolved]  Videocon D2H — Videocon D2H - Customer ID 11337770

Address:

Mumbai Suburban, Maharashtra

My customer ID is 11337770. D2H connection in the name of Ruxton Vaz.

Since the past couple of months I have been trying to get through your customer service nos. Every time I call up I get the same response...line busy please call back later, all you can do is sit back and keep calling only to get the same response no matter even if you call hundred times. With in two weeks time the LCD started giving problems. It goes blank and it turns off own itself. After so many calls and complaints the technician visited us after 20 days. And all he could say was that I am temporarily fixing the screen...it's mother board is dead and we should request for a replacement.

So, we got the brand new videocon D2H for Rs. 30,000 and in two weeks time it died on us. So, we literally paid a huge amount just to get a piece of junk into our home. Even after calling up the cust. service several times we never got a positive response. Most of the times they used to hang up on us whenever we called their service for help. I guess that’s their way of telling us that they can’t resolve the issue. Every day one or two times the screen goes blank. Even after numerous complaints till date no one came to rectify the problem. Last couple of days none of the channels are being telecasted and we have no where to call. You guys have 4-5 customer care nos. which hardly anyone answers or else it’s always busy. I wonder why you even have this so-called customer care when you can’t handle it properly.

I would be really grateful if you have the courtesy to either do the replacement at the earliest or else just give us our refund. I am so terribly disappointed in your service that I would never recommend anyone to get videocon D2H ever. Being a brand name if you can’t keep up with what you promise and can’t keep your customers happy even after spending our hard earned money. None of your customers will stick to your brand. If you get brand ambassadors like Abhishek Bachan just for the sake of it and to fool your customers, you should keep one thing in mind that “Once bitten is twice shy” no one will make the same mistake again. It will only be done once.