[Resolved]  Videocon D2H — Reinstallation on event of relocation

Address:

Pune, Maharashtra

Its very disheartening that in spite of my repeated follow-ups telephonically and also repeated emails I have not received any feedback in written nor my installation is done I think I should forward these chain of mails to the Times of India group to publish this gross negligence of the Videocon as a brand. Hopefully the media and if not media than I think I can take it in the consumer court for the harassment and trouble caused.

From: Saurav Banerjee
Sent: Thursday, October 21, 2010 1:33 PM
To: 'nodalofficer.[protected]@d2h.com'
Cc: '[protected]@d2h.com'; '[protected]@d2h.com'
Subject: RE: Delay in product reinstallation

Dear Mr. P Radhakrishnan

In continuation to my trailing mail please find the web link and the screen capture as a proof of the pin code mentioned. This is for your information and necessary update




Regards
Saurav

From: Saurav Banerjee
Sent: Thursday, October 21, 2010 12:04 PM
To: 'nodalofficer.[protected]@d2h.com'
Cc: '[protected]@d2h.com'; '[protected]@d2h.com'
Subject: Delay in product reinstallation

Dear Mr. P Radhakrishnan


I am Saurav Banerjee and I have a LCD satellite TV . I have relocated from Delhi to Pune and want the product to be reinstalled at my new address. I have given the following request but till the product has not been installed with the reason that I have give a wrong pincode for my new address. This is a wrong excuses which is being given for the delay that has occurred for not attending my first request. This is a gross negligence from the company as a Videocon to the costumer I am enclosing all my request numbers and hoping for a prompt action.

My request numbers for my customer ID 1736451 are :

1. 20135461
2. 20597097
3. 20656801

My new address is:

401, ERITHINIYA,
NYATI ESTATE,
OPP. DELHI PUBLIC SCHOOL
MOHAMADWADI
PUNE -411060
MAHARASTRA

Note: THE ABOVE PINCODE MENTIONED IS ABSOLUTLY CORRECT AS THE STATE GOVT. HAS ALLOTTTED THIS NEW PINCODE WHICH IS NOW APPROX. 2 YEARS EFFECTIVE THE OLD PINCODE WAS 411028.


Such big negligence’s and harassment to customers from a reputed brand like VIDEOCON is not expected.

Hoping for a prompt action and response.

Regards
Saurav Banerjee
(M) [protected]