[Resolved]  Videocon D2H — Relocation is delayed for no reason and subsequently cancelled

Dear Mr. Somesh,

Greetings from Videocon d2h !

We request you to kindly provide us your videocon d2h customer ID/Contact details, which will assist us in doing the needful.

You can also email us at [protected]@d2h.com

We assure you that we are committed to resolving the issue to your satisfaction.

Thanks and regards,
Videocon d2h

My Cust ID is 32650293

Though the product is reinstalled, but I really had to followup for no reasons.

-somesh

Dear Mr. Somesh,

Greetings from Videocon d2h !

We regret the inconvenience you had to face.

If you have any further queries, please call our customer care numbers below:

1.[protected]Toll Free)
2. 0120 – 3989677 (Normal charges apply)
3. [protected] (Normal charges apply)

You can also email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible.

For details of all our Products and Services you may visit our Website http://www.videocond2h.com.

We endeavor to provide you with our best services.

Regards,
Videocon d2h Team

SIR I AM A CUSTOMER OF YOUR VIDIOCON DTH BEARING MY ID NO[protected].AND MY RTN IS [protected]. BUT THERE WAE A TYPE MISTAKE OF MY NAME I.E MITRANANDA KHUNTIA BUT ACTUALLY MY NAME IS NETRANANDA KHUNTIA AND ALL OTHER INFORMATION ARE FOUND CORRECT.

THEREFORE KINDLY CORRECT MY NAME I.E NETRANANDA KHUNTIA.

REGARDS.

I had a very bad experience with Videocon DTH services provided. Within 10 days of time Setup box got failed, for which they were telling me that, would only be able to replace with second handle box, even though there is a enough warranty period to provide the new set up box..

I am really upset, why because i have paid huge money just 10 days ago and not working completely...

This is where customer shares terrible experience got from the Videocon service desk..

Regards,
Narayan

Videocon D2H — canceled & shifting multi connection

I am using Videocon dth service in multi connection , my custormer ID is 82802334
I want to cancelle multi connection & shift 1 STB in other place. For this I mailed documents in customer care
but customer care not replay me clearly.

Hi Mr . so called "Videocon D2H" .
My customer ID is 95075687 .
It's just been 20 days that i have taken this connection, and its more than 40 times i have send refresh messege just to start up the set top box, there are couple of tickets open for me and closed without notifying me .customer service is worst and me personally have never seen a worst D2H connection like Videocon .Technician already reached out to me several times, however i have never got a permanent fix .Now i regret every moment thinking why did i take this videocon connection .
For customer service executives,
Please learn some manners first before coming to office . You guys need to understand even if you guys working in a call centre, end of the day its your bread & butter .Rather than providing a permanent resolution, you guys are playing around with me or your so called videocon customers .
If I ask for on floor manager, supervisor to talk, agent will hand over to the next available agent .
Bangalore section is Bad and Gurgaon i.e senior executives are worst .

For the management,
Please stop playing diplomacy and satisfy your customers .
It would be helpful if someone pass on this messege to the concern team & i can expect a call back from a manager .

Thanks & Regards
Cust ID[protected]

Hi

I had purchased your connection 2 years ago and my customer ID is 79866799.
On Friday around 12:02 PM I had raised a relocation request from Aundh (Pin 411007) to Hinjewadi (Pin 411057). The de-installation happened promptly on the same day in the evening and I was given some apparatus and cables to carry with me to the new location.
As per you promises, the installation was supposed to happen on Sunday but did not despite my repeated calls to customer care and their assurances.
On Monday afternoon, when I was in office, your engineer called and asked me to come down for installation which had to refuse and asked him to come down the next day and told him explicitly that I would be taking leave on Tuesday for this. Tuesday went away and again despite numerous calls to customer care and engineer (who also was on weekly off and ignored to inform me of this on Monday), nobody visited and nobody called.
Wednesday I had to rush back from office at 4:30 to reach home by 5:30 PM for the installation when I was informed that the de-installation engineer did not do his job properly and did not provide with all things (foot mount was missing, some cable was cut and connector taken away).
I agreed to pay for the missing stuff and made an appointment with engineer for Thursday 6:30 PM. You Engineer turned up at 7:15 and promptly informed me that keys to the terrace in my society are not available after 7:00PM.
I am waiting for your next prank today.
Need a few answers here:
1. Why have I paid the engineer for de-installation when he did not do his job properly? Please refund the amount and deduct it from his salary if required.
2. Where is compensation for breaching the SLA and wasting my leaves let alone the 1 week of recharge value of my current pack and the mental torture and humiliation at the hands of your engineers? I wish not to pay for the installation and ask for the same to be deducted from the Service Center-in-charge/Engineer’s salary for not joing their job properly.
3. When I was sold the connection I was informed that the set top box was a property of VideoconD2H and I had to return it post usage and get refunded a part of the deposit. Seems like your policies have changed now and without informing me you have forced the new terms on me in a breach of contract that I signed with your organisation. Please continue relationships with me on the terms we had mutually agreed upon and if you wish to differ, please provide me an option to move out as per agreed to terms.
Awaiting reply at an earliest.


BHASKAR PANDEY
[protected]