Videocon D2H — relocation issues

Hi, I have a Videocon d2h connection ID: 72162594. I had been having lots of problem with the connection. Let me tell you the latest issues that has been "only escalated" from many days.
* On the 27th of Oct I placed a request to relocate my connection to a new address- request number:[protected] and I was told that someone will be coming to shift the connection to new address in 24 hours. which never happened.
* 28th Oct a complain was raised against the person who was supposed to come for the installation. Complain number[protected]
* 29th Oct again one more escalation[protected] was done by person calming to be supervisor at the customer care. Still nothing happened with the relocation and I also came to know that this complain was cancelled without my permission.
*31st Oct again i called the customer care department and I asked what is happening in terms of relocation... I got the reply that someone will be coming shotly to get it done
6th Nov no one turned up so I called again and I was again told someone will be coming and fixing the conection
7th Nov No one turned up and again one more escalation happened[protected].

I might have contacted Videocon 30 times from 27th to till date and nothing is happening. I was given the nodal office number which never works. When I asked my money back for the equipment I got the reply that it cannot be done. Why it cannot be done I purchased the product recently and I as only facing problems with it. If Videocon cannot provide services than why they are charging customer. I had paid Rs 1400 for the installation and equipment. I am only having problems with this connection and I see that I have been cheated for my money. Will consumer court help with with the mental harrasment that I have been facing from the videocon so called "customer Service"