[Resolved]  Videocon D2H Service — D2H Services

Address:

Gujarat

To Whom It May Concern

Good Morning!

I would like to share a terrible exp. I have been facing since last almost a month with Videocon d2h customer care team and their services. I have called them up for at least 8-10 times where I have managed to talk with their agent for approx 10-15 minutes per call and end of the call, I get assurance that your complaint will be solved and nothing happens. I am not able to see any channels since the day I have recharge my account.

Sometimes I even get confirmation alert on my cell where it says your complain is resolved and there is no one even bother to call me back and confirm that is it really solved or not? I am just tired of these problems as I do not have spare time to do all this.

The main reason I have activated this services was for the World Cup matches for my Dad and as you can see from the fist day of recharge which was done on 26th of Feb, I am still without those services.

In all my calls I have share the exact error I have facing while watching my television which called E 30 (related to smart card problem). In fact i did get confirmation one time that engineer will be coming to your home and solve this and then other day when I called up again to ask status they said no engineer can come for such small issue it has to be solved from our office only, and I was like what? So you can see how much lie they speak and they do not know even what they are talking.

I would like you to take some strict action on this such behavior for them and help me to refund my money which I have spend for nothing on top the time I have loose and Phone calls I have been doing to them.

Please do find several complaint numbers I have for your reference:

Complaint Numbers I have as below:
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Thanks,
Parmesh Shah