Videocon D2H

5 Reviews

himanshu.joshi86 on Jun 6, 2011

problem with recharging

My name is Himanshu Joshi not so proud owner of your videocon d2h (Sr.- 411110780111279046) tried to recharge my account yesterday through netbanking. My account balance shows the amount getting debited but videocon d2h account didn't got updated nor did I received any acknowledgment . This matter involves money transfer and non-acknowledgment from videocon d2h and shall be treated as a serious issue.

4 Comments

Comments

Jun 6, 2011 by

Videocond2h

Dear Mr. Himanshu,

Greetings from Videocon d2h !

We request you to kindly provide us your videocon d2h customer ID/Contact details, which will assist us in doing the needful.

You can also email us at customercare@d2h.com

We assure you that we are committed to resolving the issue to your satisfaction.

Thanks and regards,
Videocon d2h

Jun 6, 2011 by

Videocond2h

Dear Mr. Himanshu,

With reference to your concern listed on 6 June 2011. We would like to inform you that the same has been noted and our team is working on a resolution, We have been able to track your Customer ID: 35415460.

We will get in touch with you for further details of your concern as the need arises and will make every effort to revert with resolution as soon as possible.

Regards,
Videocon d2h Team

Jun 7, 2011 by

himanshu.joshi86

Hi
I called your customer service center where my call got disconnected 4 times. In addition to it the customer representative didn't registered a complaint nor was any senior made available for further clarifications. The issue reported involves money and should be considered important.

Thanks.

Jun 16, 2011 by

Videocond2h

Dear Mr. Himanshu,

Greetings from Videocon d2h !

With reference to your concern listed on 6 June 2011 regarding recharge related issue for customer ID 35415460. We would like to inform you that the same has been resolved.

Should you have any query/request/complaint, Call our customer care on below mentioned Numbers:

• 1800-881-0111 (Toll Free)
• 0120 - 3989677 (Normal charges apply)
• +919082099999 (Normal charges apply)

You can also email us at customercare@d2h.com. We will make every effort to revert with resolution as soon as possible.

For details of all our Products and Services you may visit our Website www.videocond2h.com.

We endeavor to provide you with our best services.

Regards,
Videocon d2h Team