Videocon D2H — SIGNAL NOT coming

Basavak

from Mumbai, Maharashtra

Address:

Bangalore, Karnataka

Sir,,

I'm Basanagouda. I'm using videocon d2h for last 16 months. My Customer ID is : 55611070

All of a sudden, today i started facing videocon d2h's famous problem of "SIGNAL NOT AVAILABLE" error. (I was out of station for 4days and came back today and i started facing this no signal error). I called up customer care to en-quire about the solution. and then registered a complaint, then the customer care representative told me that there will be service charge of 125 rupees for site visit. Why is this charge levied on me, when I have balance in my account and my next recharge date is May 3, 2013.

This is purely videocon D2h problem, in which device doesnt support good signal reception quality. but they unnecessarily charge customers.

If videocon starts levying charges for no issue of mine, then i will never recommend anyone videocon d2h.

Regards
Basanagouda

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Comments

samir.joshi23

from Delhi, Delhi

Videocon — 16 months subscription completed in 4 months

Hi.

Name:samir Joshi

Client Id:30250908.

I have purchased Setup box form videocon site on-line in Dec-20101. In the videocon site the 16 months subscription 4100 rs on one single payment but now on completed 4 months all channel deactivated and i have complained 4 times in customer care but no solution of this.

I have also attached mail which receive on on-line payment.

please do the needful ASAP.

========================================================================

Dear Samir Joshi,

Thank you for your using our buy online services. Our executive will get back to you very shortly.

Your transaction details are as follows:

Transaction No : [protected]
Transaction Status : Transaction Successful
Payment ID : 1650912
Product :
Package : New Gold Sports Pack
Preferred Language : NA
Total Amount (in INR) : 4100.00
Dated : [protected] at 19:25:45 hrs

Thank you once again for your custom.

Customer Care Team

Videocon D2H

Videocond2h

from Noida, Uttar Pradesh

Dear Mr. Samir,

Thank you for your association with Videocon d2h.

We deeply regret the inconvenience caused to you and are would like to inform you that the issue has been resolved. Please note that recharge has been posted in your d2h account on April 19, 2011. Please be informed that any changes in base package or add-on pack will affect the due date.

We once again apologize for the delay on behalf of the Videocon d2h team. Should you have any pending queries or issues, Please feel free to contact our Customer Care.

•[protected]Toll Free)
•[protected]Normal charges apply)
• [protected] (Normal charges apply)
• [protected] (Normal charges apply)

You can also email us at [protected]@d2h.com. We endeavor to provide you with our best services.

Regards,
Videocon d2h Team

Rabinarayan Panda

from Port Blair, Andaman and Nicobar Islands

Sir
I am a D2H costumer. My id no is 62840678. I have deposited Rs 220/- today. Due to Electric problem for last 3 days in my locality i had not able to deposit money. My last account date was 26.05.2013. Now i facing a problem of "SIGNAL NOT AVAILABLE" error. Pl inform me in my mobile no [protected] about what to do.
Regards
Rabinarayan Panda

Chiranjeetd

from Paithan, Maharashtra

Dear team,

My name is chiranjeet Das. My cust id is 31718465.from last 6 months i am faceing the problem of signal not available. This problem is only with the channel specific. Channel of 100 series and 300 series never had such problem but channel no 201, 203, 205... Are always giving this issue. I have nor seen a single movie in this channels.

partha jyoti gogoi

from Noida, Uttar Pradesh

Dear Team,

This is repetitive problem which I am facing from Videocon D2H- Signal not available.

From last 5 months, I have been facing the issue for end no of times and problem is still going on. I have also changed the D2H antenna location but that's not resolved my problem.

I do not know how to get this resolved from Videocon D2H side. Probably, they are still to learn about the customer satisfaction.

I know, leaving this D2H would resolve my problem, but I want to highlight this problem to Videocon D2H higher management notice so that they can work on the “repetitive problem of Signal not available” on higher note.
I hope, D2H will take an effective action on this particular problem for every customer.

Regards,
Partha
Cus ID[protected]