Videocon D2H — Malfunctioning fridge

Address:

Ghaziabad, Uttar Pradesh

My fridge Model No.5220WDDXDGR899 purchased from M/s Sushil Electric Co. Kalka Garhi Chowk, Ambedkar Road, Ghaziabad-201001 did not stand upto its looks, quality and performance. Its handle lost its colour, body had thin polyster film left before assembling at the plant collected grime and dust imparting very dirty looks. In summer of 2009, it stopped cooling and required gas in the compressor. This year though it is working it is giving a lot of noise, foul wire burning odour and bright sparks posing a fire and accident hazard whereas Videocon Customer Care and its authorised service centre are sitting tight over my complaint paying no heed to my anxiety and problem though it is 3 days old complaint pending still. Nobody responded to my 10 sms, 5 e-mails, and several phone calls in this regard.

In nutshell, I will say I wish to get rid of this fridge once it starts working again par replacement/exchange for some reputed brand though from this forum I notice that almost all brands/companies are in the same category hand in glove with their distributors, retail outlets, and service centres.