[Resolved]  Viewsonic Technologies India Pvt Ltd. — Product has not performed well ,Monitor screen is continuous blinking

Complain Has Not Been Closed

Respected,
As per the Confirmation from the service department dt 27/10/11 my RMA#:IDKO[protected]SNO: QBL[protected]...is closed [when he Visited on 20/09/10 and after his Visit I had emailed you, then how you Closed the Issue on 21/09/10…….]which is totally false as I had in email dt 20/09/10 had written to it and replied was too acknowledged and same local service centre gave excuse after excuse and regarding it from October 2010 to May 2011 I had regularly contacted You/Service Centre……details in your emails (I am not satisfied with ViewSonic 17 TFT and company s service - Product has not performed well, Monitor screen is continues blinking ) as the product has been remain Unused from 2010).

As the Recorded conversation calls if you search till and from October 2010 – January 2011 would showed I had contacted you before Warranty over but it’s You who gave excuse on Local Service Centre version on Motherboard Issues without Confirmations from your / Mine End and thus Created an Mental Agony…..the Service Centre who was Caught via me in Installing repaired parts rather than New one…thus Misguided you.

You have and Must responded to emails send before Closing and Issues as its we who had to bear the Tragedy to Burden Not the Service Engineer or Local Agents who Known’s Business Rather than Service.

Hope you have to Repair my Monitor Free of Cost standing standby for year.

Please go through Call records and emails.

Thanking you!

Yours Customer

Subhojeet Dey
Mob No:-[protected]




[protected] Forwarded message[protected]

From: Service In <Service.[protected]@tw.viewsonic.com>

Date: Mon, Sep 20, 2010 at 8:58 AM

Subject: RE: Immediate Workout...Service Request>>>>>...

To: Subhojeet Dey <[protected]@gmail.com>, csenglish <[protected]@viewsonic.com>
Dear Valued Customer,

Thank You for contacting ViewSonic India Technical Support.

We have escalated the RMA Request to our respective Service Center for immediate closure; it's pending due to parts unavailability.

Please expect closure soon.

We can be reached on this email address or through phone on our Toll free No[protected] and[protected] Toll No:[protected] or[protected].

Have a Great Day Ahead.

Thanks & Regards
ViewSonic India Technical Support
________________________________________
From: Subhojeet Dey [mailto:[protected]@gmail.com]
Sent: Mon 9/20/2010 3:29 PM

To: Service In; csenglish

Subject: Immediate Workout...Service Request>>>>>...
RMA#:IDKO[protected]SNO:QBL[protected]...With Reference to the RMA No today i.e 20/09/2010 Your Service Engineer "Sudipta Ghosh " Came and he Found problem And changed the Logic Card and okay-ed the System...

But after his Move-out I found in Display Power Problem with Many Line's moving up's and down's..as like the if Monitor Ran Short of Exact power Supply it Need...As I don't have the Local Service Center & it's Engineer Mob No so i am unable to do inform it to him & As he Called from the No[protected] it always display Switch off ..so unable to Contact...

Please could you tell me why in View-sonic Many problem arising...Death Pixel-Still not Shorted...SMPS...Logic Card...Now i think after warranty LCD Panel Would rise...??Pls improve your Quality.

Thanks

Mob No:[protected]
[protected] Forwarded message[protected]

From: Service In <Service.[protected]@tw.viewsonic.com>

Date: Sat, Sep 18, 2010 at 5:13 PM

Subject: RE: Immediate Workout...Service Request>>>>>...

To: Subhojeet Dey <[protected]@gmail.com>, csenglish <[protected]@viewsonic.com>
Dear Valued Customer,

Thank You for contacting ViewSonic India Technical Support.

Per your email below we have created RMA Requests for your Products.Below are the RMA numbers for your reference.

Our Service engineer will contact you within 2 Business Days to attend the calls.

RMA#:IDKO[protected]SNO:QBL[protected]

We can be reached on this email address or through phone on our Toll free No[protected] and[protected] Toll No:[protected] or
[protected].

Have a Great Day Ahead.

Thanks & Regards
ViewSonic India Technical Support
________________________________________
From: Subhojeet Dey [mailto:[protected]@gmail.com]
Sent: Sat 9/18/2010 3:53 PM

To: Service In; csenglish

Subject: Fwd: Immediate Workout...Service Request>>>>>...
Pls get to lower Side all Query to your asked Soln is mention below

view sonic monitor VA 1912 w-4, Serial Number: QBL[protected]

Mob No-[protected]
Subhojeet Dey

Gangotri Apartment
4th Floor(4E)
Garia Garden
Garia
Kolkata-700084
West Bengal)
Mob No:-[protected]

NEW MONITOR IS DELIVERED to My HOME ADDRESS dt 24/11/11 but Warranty Extension to SUM Refund To Compensation Claimed No Reply as Written on Delivery Challan to Service Manual of the dated Delivery.

NEW MONITOR is Running FINE as its 4 Day Sytle till Now OKAY...

Thanks to Nil Bhowmik foremost Sanjay Jha if He haven't call Back Me but after 9 Month of 1 st email to several email send to his ID's[ i.e November 2011] i won't tried...