I, Ashish Kumar Ojha,Delhi, a vodafone user (9873545529) since April 2007, In the month of middle sepotember I found a surprise thing that outgoing facility is not available on my phone. I call to customer care then the executive told me that your document has not been submitted that 's why you are not able to make call. When I told him that at the time of new connection I have submiited all document then how can you say, he told me we have check this time your document is not with us. As per advised I submitted my documet 3 times; 2 times at Regend sqaure vodafone office & 1 time a gurudwar road at gurgaon. Again i call on 1st november then I found again a surprise when executive told me that your document is not submitted when i told again the whole story and after again checking he told me that your document is already submitted and it will take another 24 hours to resolve and he disconnect my call after given a long hold (31minutes).person name is Shyam. I tried to talk supervisor three times repeatly and I talked to Mr. Harpreet Singh, Umes & Saurav Aggarwal. lastly I was abler to talk a supervisor who's name was Mr. praveen. After giveing all information he told me that your document has not been submitted, when I fired on him he given ahold and told me that your document has been submitted and your service will be start by 10th of november. I told him that why you will take such 10 days to resolve the problem then he said to me it is as per our company rule. I am going to disconnect my number this company is really worst. 4 conclusion is coming after this :
1. Their is no way to do work because if check the document after 5-6 month then it is against os law.
2. Executives are really fools they don't have sense and information about the customer is zero.
3. Supervisor behvae like a helper of company if a company management is like this then where will company goes anybody guess. Management is really very poor.
4. problem resolving time is such very long than other companies. It will 10 days to 1 month.
I don't have any hope with vodafone that why I am going to leave the service of vodafone. If any educated manger or higer person can resolve my problem then please call at my alternate number which is mention below.
My alternate number is 9899788993
I am jyothish.s cell no.9847222802 I using vodafone prepaid connection today onwarda I have no incoming or out going
negative balance is shown ,yesterday I recharge when I enquired the executives saying the a caller tone is activated in my cell.I never requested any caller tone to be activated , then they told that I used the copy option that is why they barred my connection . I know that I never used such an action . so I humbly requested that I dont want any type of such caller tone ,so please refund and activate my connection as soon as possibel
I am purchase Vodafone connection on 18.02.2008. But from monday the phone connection is stopped. we contact the Vodafone office they inform us the documents not received. we have submitted the all documents to the delar.
I am very sorry to say i am very urgently need the phone. so please activate the same today itself.
also the documents you have collected the dealar after you activated the phone then why you had disconect the phone from last 5-6 days.
although incoming is there but no outgoing.please verify
BILLS SENT THROUGH NUMBERS ARE SURRENDERED / CANCELLED LONG BACK - Vodafone
I had surrendered and cancelled the 2 mobile numbers 9920400078 and 9820680848 to the executive by name Ajay or Alok (as far as I remember or a similar name) at Hypercity, Malad after making the payments of the pending bills.
When I asked him to give me a receipt or writing as the proof of the cancellation or disconnection, then he had refused saying that the same can not be given as a company policy. He also told me that within 2 to 3 hours, the request will be processed and there is no need of any writing or acknowledgment to be given to the customer as i have already made the payment and there is nothing due and payable by me to the company. The above details like number and myname were aken by him on a paper and he also told one of his colleagues present near the counter that it was a bad day as he had received request for cancellation and/or disconnection by 3 customers.
Kindly clarify that the customer who visits your gallery/store and who is assured by your executive about the above facts and still is receiving the above bills.
Why your executives had not acknowledged the above and how can you have a policy which is against the common interests of the general public and against the rules of natural justice.
I also want to bring to your kind attention that for a customer the executive representation and oral assurances, have cheated me and it has created mental stress and trauma to me as it was promised that i will not be charged as i had cleared all the previous bills and in fact i had paid excess as advance rent.
In spite of that, i have recd bills for both the numbers.
Kindly clarify the issue as i have cancelled the numbers long back and still your company is sending me the bills for the numbers i am no longer using.
Looking forward to your response and hope that the company will honour the representation and assurances made by their executive.
Thanks and Regards
my sister who is in malborne(austr.) has send my the vodafone226 cell phone in india. but when i started the phone by inserting the sim it is granting for the internation code for activation in india. so ps tell me the code so tht i will use tht gift.
My brother take new voda connection with new sim on 26th April 2008. Mobile No.9885501295. The executive did not submit the adress proof and Id proof to the company. So company cut the outgoing calls. The executive said that Voda fone serves is down. That is the cause to update. last 4 days yours server is down. When your server up? Its very bad to the customers. Service is very bad. I go the voda fone office in kukatpally for 4 times (30-04-2008 to 02-05-2008), they told that proofs are not submitted. Give reply as early as possible.
they cut all outgoing and incomeing calls - Vodafone
I am use vodafone sim, Since last one month all incoming and outgoing calls are dead.I complaint local customer care they do not take any action. So please take action about it. My:mobile:no: 9843005088
My Moblie no .9980650883, from last 3 days my incomming calls are getting diconnected automatically and also some unknown calls getting to inbetween the incomming call. My outgoing calls also having problems like, going to wrong receipents / number, engage tune for airtel other numbers. i am not able to reach you too. Please do the needful to sort this issue.
Thanks and regards...Rajesh K S
I have two vodafone numbers from bangalore. I'm not able to receive and make calls . Whan I try to make a call, they say contact reliance customer care. So, here I'm at your desk. Hope you can sort out my problem. My local no. for any reference is 09905248532.
i was a vodafone prepaid customer...
For most of the hours of the day only one thing gets to the phone and that i.e NETWORK BUSY... ..the service has been worse...i didn't get how people are using this service..even if u call to the customer care.. the same reply...NETWORK BUSY...how come is this network running in so much conjestion...