[Resolved]  Volkswagen India — CAL 35498-CUSTOMER CARE CENTER - NOT RESOLVED

Address:

Thiruvananthapuram, Kerala

I have bought a Polo 1.2 highline petrol from EVM Passenger Cars India Ltd, Trivandrum on 25.06.2013 vide Invoice No.VW1314/0186 under SBT Trivandrum hypotication. I am working at UAE and on 18th of Sep 2013 visited home town to attend a function at Madurai (T N). I have used my car for my travel.
On my way to Madurai the Vehicle have some noise from front side and my driver checked the wheel. Both the front wheels were weared more and could not drive. I have complained to customer care center at 10.30 Am (CAL35498). They arranged a recovery and picked up the car to the Madurai dealer at 5.30 pm. When I visited the dealer he told that the front LH road was bend that's why both the tyres damaged. They given an work order mentioning the complaint and asked me remit Rs.15000/- for repair because it was due external impact..
The car was run only 628KM and was not done the 1st service. The vehicle neither hit nor accidented any where. It is under warranty period. I kept the car in their showroom and left to Trivandrum by car which was arranged by the customer care from Bombay. There also the dealer played to drop me to the bus station and was not ready to drop at Trivandum. Again I get in touch with Bombay and get it sanctioned to drop me to home town.
Till now the car has not yet been repaired or didn't get any reply from customer care. i lodged a complaint but didn't get any reply.
Because of this I could not attend the function and my family was suffered much during this travel.My four days leave was spoiled and lost of money and time
Kindly request you to advise the concerned to repair the car under warranty and deliver the car to home town. As i am outside and my daughters are studying could not visit Madurai dealer and get the wear about of the vehicle.
An early remedy is solictied
PremKumar-Res address-Ambadi, 16/779-3, SKNRA, Opp. Krishnan coil, Jagathy, Trivandrum

Official addres. P. B No.247, Abu Dhabi, Uae. Mail id. [protected]@gmail.com

dated.26.09.13-Abu dhabi