[Resolved] Volkswagen India — Faulty suspension at 38000 KM | |||
Dear Sir, Referring to the above vehicle, I would like to brief you about my concern. I have purchased this vehicle in Aug’2009 and till date I have been facing quite many problems with the vehicle. For your knowledge, my car has done 38,900 km and till now the problems I have faced with the vehicle are mentioned below. Also, to mention, the car is Automatic version (Volkswagen Jetta Comfortline) • Within 18,000 km, the fly wheel connecting the gear box with the engine was found faulty and was replaced. (REPLACED under warranty) • Within 25,000 km, the clutch plates were replaced due to sound from gear box during shifting of gear from Neutral to Drive. (REPLACED under warranty) • At 30,000 km, I reported for sound from the suspension system which was denied by the service centre and at 38700 km when I got it re-checked, they say that the suspension is faulty and has to be done again and this time I have to pay for it. • At 38,700 Km, the sound from the fly wheel and the gear shift sound from the gear box has regenerated. (I’m still to lunch a replacement request at the service centre for the same.) The point is, what’s the use of buying a vehicle worth Rs. 16.5 lakhs when it cannot sustain the quality. I went on to buy Volkswagen as I always knew that the German’s were very much concerned about their quality and standard. Now, in the current scenario, I will have to spend a good amount of money for getting the suspension done at just 38,700 Km which is way beyond my expectations from Volkswagen. Also, I feel very ashamed of owning Volkswagen and suspending so much on a vehicle which cannot even sustain the quality as I expected from a world-wide renowned company like VOLKSWAGEN. My request to you is, kindly get the suspension done free of cost as 38,700 km is a very low mileage for the suspension to be damaged specially for a company like VOLKSWAGEN. Looking forward to your response.. Best Regards Rajeev Verma Director Operations Shri Ram Engineers # +[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
COMPLAINT FOR FAULTY SUSPENSION AT 38700 KM FOR VOLKSWAGEN JETTA COMFORTLINE 1.9L : ENGINE NO : BXEB97613, CHASIS NO : WVWWVWA091K59A241228
Reply
Yes, the Volks wagon is not maintaining the german standards. Recently i bought a POLO Diesel JUST 45 DAYS back (ie delivered in March 20th -- delayed the delivery for 9 months) and the problems are more for a new car. My observations are:
1) The engine is getting heated up quickly compared to other diesel cars.
2) The engine is not topped up by the prescribed oil level while delivering.
3) The AC is not effective .
4) The whole body is making squeeky sounds when climbing uphill are when during steep turns (i.e the body is weak.)
1) The engine is getting heated up quickly compared to other diesel cars.
2) The engine is not topped up by the prescribed oil level while delivering.
3) The AC is not effective .
4) The whole body is making squeeky sounds when climbing uphill are when during steep turns (i.e the body is weak.)
Anand Moorthy, Mumabi, bought Vento petrol in September 2011 from Tornado Motors, Santacruz and went back to workshop within one week of purchase. Dont know whether its the dealer or the company itself but never experienced such things on purchase of a new car. List is big so here it goes.
a. BAD SUSPENSION: Even 4 people sitting the car touches the ground from back while crossing a spead breaker at almost 0 speed. Am sure its a suspension problem. The dealer confidently says yes happens with most of the cars in this segment and accepts it that Vento would have such problem. This should be a feature added with the regular advertisement.
b. TYRE BURST: The front tubeless tyre burst within 5 days of purchase, owned a Ford before with tube, donr remember when I had a tyre puncture
c. ACCESSORIES FIXD: Mud flap, music systems, front mirror covers and wipers were not fitted properly causing different troubles, shown to the dealer, accepted by the dealers
d. VERY BAD SALES SERVICE: Once I had paid the booking amount of Rs. 75, 000, no follow up on the balance payment and need of papers to process my registration process and thus delayed delivery. Should have understood this when I had to follow up 2 times for a test drive pre-purchase. From the papers submissions, delivery of card, demo of the car, waiting 3 hours with my family at the dealer for delivery are all part of my experience. The best things I donot know and have been told about my Car Registration papers. I had been given a receipt of the car cost and Insurance. Dont know whether pollution is been done or not.
Think I definately deserve an apology letter!
a. BAD SUSPENSION: Even 4 people sitting the car touches the ground from back while crossing a spead breaker at almost 0 speed. Am sure its a suspension problem. The dealer confidently says yes happens with most of the cars in this segment and accepts it that Vento would have such problem. This should be a feature added with the regular advertisement.
b. TYRE BURST: The front tubeless tyre burst within 5 days of purchase, owned a Ford before with tube, donr remember when I had a tyre puncture
c. ACCESSORIES FIXD: Mud flap, music systems, front mirror covers and wipers were not fitted properly causing different troubles, shown to the dealer, accepted by the dealers
d. VERY BAD SALES SERVICE: Once I had paid the booking amount of Rs. 75, 000, no follow up on the balance payment and need of papers to process my registration process and thus delayed delivery. Should have understood this when I had to follow up 2 times for a test drive pre-purchase. From the papers submissions, delivery of card, demo of the car, waiting 3 hours with my family at the dealer for delivery are all part of my experience. The best things I donot know and have been told about my Car Registration papers. I had been given a receipt of the car cost and Insurance. Dont know whether pollution is been done or not.
Think I definately deserve an apology letter!
Dear Sir,
Ihave bought a VENTO TDI HIGHLINE from Tornado showroom in Santacruz, Mumbai & taken delivery on 4th Aug 2011.From the first day the switch on the dashboard for anti-fogging besides the parking switch is not working. I had asked their service dept to repair it in my place but their technician, Mr.Das informed that after checking on 22nd sept that it needs to be taken in the service showroom as their is some problem with the electronics. Even after calling their service no. about 4-6 times on 22nd Sept 2011 to find out the status of the car, no one has bothered to call up & let me know the status. I am utterly disappointed by the attitude shown by the service dept.I feel that they are only interested in selling cars & not bothered for the after sales service.For ur information I had talked to Mr.Steve D'costa on 22nd sept & today also I talked with him & the reply I get is that we will revert back to you within 10 minutes.
Ihave bought a VENTO TDI HIGHLINE from Tornado showroom in Santacruz, Mumbai & taken delivery on 4th Aug 2011.From the first day the switch on the dashboard for anti-fogging besides the parking switch is not working. I had asked their service dept to repair it in my place but their technician, Mr.Das informed that after checking on 22nd sept that it needs to be taken in the service showroom as their is some problem with the electronics. Even after calling their service no. about 4-6 times on 22nd Sept 2011 to find out the status of the car, no one has bothered to call up & let me know the status. I am utterly disappointed by the attitude shown by the service dept.I feel that they are only interested in selling cars & not bothered for the after sales service.For ur information I had talked to Mr.Steve D'costa on 22nd sept & today also I talked with him & the reply I get is that we will revert back to you within 10 minutes.
no service clean
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