[Resolved]  Volkswagen — Issue with Polo 1.2 Petrol Trendline - HR26BT - 1961

Here is my case with Volkswagen team, wherein I purchased Polo 1.2 Petrol Trendline and I have started facing issues with the car within 14 months of purchase. Below is what happens when I visited to the workshop on 26th August as I had issue with the catalytic convertor alarm which started showing on the meter area. I received below email from CR Manager after I gave my feedback to the Volkswagen service check call on 28th August:- Dear Sir, Greetings from Volkswagen Gurgaon! This is regarding your subject vehicle and the concern raised to VW. We do regret the inconvenience caused to you. Further as per telephonic conversation with the advisor, Mr. Kasim, you confirmed that the yellow light was blinking after service and now the same is not blinking . we hence request you to kindly send your vehicle as per your convenience with prior intimation and we would check the vehicle. We thank you for your valuable feedback and time and assure you of our best services at all times. In case of any further clarification please do feel free to revert back the undersigned. Thanks & Regards, Manish Kaur Customer Relations Manager “My Response to Above Email” Hi Manish, Thanks for writing in. This is a false information, I never received any call from Mr. Kasim and hence no such conversation ever happened between us. I did got a service call from the Volkswagen office on 28th August wherein I expressed my concern as to how I was treated when I visited your workshop on 26th August. The yellow light was blinking when I came to your workshop on 26th August. I was told that the Air Filter was not properly placed at the time of service (which was done 2 months back) and hence this issue occurred. I expected that air filter will be replaced by the company, however that did not happen and they again made some interim arrangement and light stopped blinking at that time. I was also told that this may also be an issue with throttle and if same is found faulty, it would require a replacement and this part comes under warranty of your vehicle and hence I need not have to worry about it. This yellow light again started blinking the very next day (27th August) and I did call up at your workshop, wherein I spoke to Kanchan (Front desk executive). I requested to have me speak with the service manager and I was told that I will get a call back from him, this never happened till date. Due to my busy schedule, i am unable to bring my car again to the workshop and your company does not provide pick/drop facility. Secondly, this incident has also raised a question on the quality of the vehicle... within just 13.5 months I have started facing issues. My car is in 24 months warranty and hence I know this issue will be fixed for now... but what happens if anything goes wrong after 24 months. Volkswagen is indirectly forcing customers to buy extended warranty or else face such consequences wherein customer will end up paying huge amount for such faults. Is there a way company can compensate me because now I am forced to think if I had made a mistake by purchasing this vehicle? I look forward to a positive response from your end. Regards, Mayank Aggarwal It has been 13 days now and I have still not heard anything from Volkswagen team, I am thinking of suing Volkswagen for selling cars which don’t even run for a year. It seems like a trick to force customers to buy extended warranty. Regards, Mayank