[Resolved] Volkswagen Palace Cross - Hesaraghatta Main Road — Delivery of Service Vehicle

narayanaswamy100

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

I had given my POLO on Monday, 30-May-2011 for a very minor tinkering & painting. The service center promised to deliver the vehicle in 3 days (i.e by Thursday/Friday morning). However, the vehicle was never delivered to me on the promised date. When contacted the service center, they promised to deliver the car on Saturday, and stated that the Paint has to get dry. But when contacted on Saturday, they naratted the same story of paint drying and promised to deliver the vehicle on Monday. Again Monday also the same story and promised to deliver on Tuesday.

I am very much frustrated with the Service attitude and Volkswagen Service Center.

I have decided not to buy any products from Volkswagen and will advise my friends and relatives not to invest in Volkswagen Products.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Bijeshp009

from Patrasaer, West Bengal

I have recently given my VW POLO(Which was just 1500kms driven) to fix a minor scratch on the door(Which costed me about 7k). And after the job i have received the vehicle with another scratches on the door and the side panel. I informed this this to the service guy as this was happened during the repair.He even refused to accept it as scratches and did some touch up with the paint. As i had to travel and it was late in the evening i didn't get a chance to raise this to their managers. But i managed to give this as feedback on the next day and no one responded regarding these issues.

In addition to this my key chain and parking stickers where missing from the car. They never showed any dignity to even check/apologize for the loses. Please be aware of this guys