[Resolved]  Volkswagen / Polo — selling used car

Address:

Delhi

it was really bad experience buying car from your dealer at world class automobiles paschim vihar new delhi india. we were thrilled that we are buying a international brand but after waiting for 50 days all expectations from your co. burs ted. we went to take the delivery of Polo from your dealer on[protected] we founded that the car was not looking new and that the plastic cover was totally crushed and was also torned, seeing this we asked that we will not take the delivery of this vehicle and also since in trendline model the door handle and side mirrors are black but in that car they were painted white for which the excuse was given that it was booked by some other client and since he has not turned up so we will give this car to you but as we were not interested in taking the delivery of that car so the dealership humbly told us that they will give another car but since it is lying at there moti nagar warehouse and also it requires washing and pdi so we can come after 2 hours. we also make our consent as to better wait than to take used car, when we turned up again we were shocked to see that the same car was offered but this the difference was the door handle were turner black and side mirrors were also turned black. after showing ignorance about the incident the manager there have to admit that they have tried to sell the same car, as i have given them enough proof that it was the same car. after this incident i have lost all my confidence in your brand because if you can change door handles and side mirrors then you can also change other essential parts which can be harmful for me and for my family.