[Resolved] VRL Travels — Travel woes

vaishali butalia

from Mumbai, Maharashtra

Address:

Karnataka

I had my ticket booked on the 2000hrs multi-axle volvo of VRL bus services from Bangalore(Kalasipalayam) to Pune for the 28th of June,2010.The repoting time for the same as mentioned on the ticket is 1945hrs.On reaching Kalasipalyam at 1935hrs I saw that the bus was still not ready to put in my laggage as it was parked too close to another Volvo (of another company).After waiting till 1955hrs finally my luggage was taken from me to be kept in the luggage compartment.I was to go back to my car to pick up my Laptop and some other luggage and therefore I asked the driver to wait for a minute longer as the car was parked about 800m away from the bus(there is generally a parking problem here as there is no allotted parking place).To this the driver agreed. However, on my return back from the car I was shocked to see that the bus had left with my baggage at 2 minutes to 2000hrs!!(even before the scheduled time).
On checking with the adjacent office i was told to go to the next pick up point at Anand Rao Circle.I asked the counter person to inform at Anand Rao circle to hold on till I reach and he said he would.However,on reaching A R Circle by auto I realised that the bus had left from there as well and was told to go to Rajajinagar.On reaching Rajajinagar I was able to catch the bus finally.However,due to the unprofessional attitude of the Vrl staff I had a harrowing experience.
First,my friend had to miss an important dinner meeting as he was helping me chase the bus till 9:45pm and then left for home.Secondly,I had to pay the autorickshaw Rs.450/- as there was no option at that point of time.Thirdly,the mental agony I went through thinking of my entire luggage disappearing is anybodys guess.Lastly,it was antagonising to learn from some of the co-passengers that they even asked the driver to wait for me but he just ignored them and went ahead
Also,what shocked me even more was the attitude of the driver and the staff who were not apologetic about it and blamed me for the entire mishap.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

kedarnathmaske

from Mumbai, Maharashtra

I KEDARNATH USE TRAVEL ONLY BY VRL TRAVELS, ON 9/3/2011 I HAVE TAKEN TICKET FROM BANGALORE TO BAGALKOT BUS NO: KA 25, 7750 .
THE DRIVER OF THE ABOVE MENTIONED BUS IS HAVE NO SENSE AND DON'T KNOW HOW TO BEHAVE WITH THE PASSENGERS. FOR UR KIND INFORMATION YOU CAN CHECK WITH THE OTHER PASSENGERS BY MAKING CALL. THIS INFORMATION BROUGHT KNOWLEDGE THIS MOBILE NO:[protected]. SO I KINDLY REQUEST YOU TAKE NECESSARY ACTION ABOUT THIS.

kumshubli

KINDLY APOLOZ FOR THE INCIDIENT.
AND REQUESTED U TO MAKE A MAIL TO OUR COMPANY ID [protected]@VRLLOGISTICS.COM, OR [protected]@VRLLOGISTICS.COM

azhar_sa11

from Bengaluru, Karnataka

Sir I am Syed Azhar a regular commuter in your bus from Shimoga to Bengaluru. Am really happy for the service provided by you. But I am sorry to say the condition of your bus from this region is very poor, and you have only same two bus from here. The problem is the bus are really old, windows don't shut properly, its pain to travel specially in winter and rainy season, and the bus creates lot of noise. So I request you to please change the bus as early as possible and please the commuters.

Ravi Surpur

from Delhi, Delhi

Yesterday dated 15.06.2014 i was travelling from Tumkur to Bidar, departure scheduled at 9.20 PM and when i arrived to pick up point at 9.10 PM surprisingly bus left by that time and it is crime to leave bus early without single intimation and on this office staff quote that as there was no traffic at Bangalore due to sunday/week end and bus came early and left early. It is so irritating for casual answer they give, it is not just sufficient to be best logistic award VRL should also train the staff particularly Drivers. If your motto is logistic ensure to hire trainers to train the VRL staff. Even after informing driver over the phone saying i am travelling in the next bus to catch them still they are not waited and put me in panic.Finally I end up travelling in sitting bus, than Volvo by waiting in Hiriyur toll till 12 PM (midnight). It is pathetic journey. IT IS PAINFUL TO EXPERIENCE SUCH THINGS WITH VRL. Name- Ravi Surpur Cell No-[protected]