www.dealsandyou.com/Blackberry Tour 9630 — Wrong product received | |||
Sir, I have purchased "Blackberry Tour 9630" from www.dealsandyou.com site for RS 7299, in phone specification camera was mentioned on site, but when i recieved product it did not had camera in it and i have proof of it, i have taken the sceen shot of site metioning camera availablity in mobile. Since the day i purchased this mobile i have been asking there customer care executive about the product, every time i called the customercare they replied you product has camera in it.But when i recieved it did not had camera in it. Now when i asked these guys to replace my mobile with camera one they refused. Now they are not ready to refund my amount also. Kindly solve my issue, these people should pay penalty for there mistake. Regards, Ramgopal Vohra Cell no; [protected] Was this information helpful? | |||
 2 Comments | |||
Comments
RGVOHRA:
Sir, the Blackberry Tour 9630 handset comes in two variants.
The one for Rs. 7299 is without a camera and the other one for Rs. 9999 is with a camera. As per the order placed by you on the website, the same handset was delivered.
If there are any further queries, please write to us at [protected]@gmail.com.
Thanks & Regards,
DNY Team
Sir, the Blackberry Tour 9630 handset comes in two variants.
The one for Rs. 7299 is without a camera and the other one for Rs. 9999 is with a camera. As per the order placed by you on the website, the same handset was delivered.
If there are any further queries, please write to us at [protected]@gmail.com.
Thanks & Regards,
DNY Team
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Sir, we really apologize for the inconvenience caused to you. We have escalated your issue to our relevant department.
Request you to kindly share your order id with us so that we can resolve this matter at the earliest.
Alternatively, you can write to us at [protected]@gmail.com.
Regards,
DNY Team