[Resolved]  www.MakeMyTrip.com — Delay in system and no refund

I used the makemytrip ID: [protected]@yahoo.co.in and phone number-[protected] to book my ticket. I did not get any PNR number on booking. I just got the cash debited from my a/c and there was no email or anything from makemytrip. But later (that is after my journey date) makemytrip team sent my booking ID as NU[protected].

I did book that ticket in the name Bhavya as it is for another person. I DID call them on saturday (Oct 22) as I wanted to cancel that ticket. Then the customer care representative told me that they could not find any ticket in that email ID or mobile number and it would take 3 days to reflect the ticket details. Then only I emailed them about this as I found this 3days delay to be a nonsense. Even if I had booked it in a different email ID, they should have let me know that when I called them before the journey. They should not have told that it's a failed transaction and later after the journey date tell me that the email Id was wrong. I cannot justify them in any case as I called them up and emailed them before my journey date.

Please find the email chain thread here:

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

Subject
Failed transaction

Discussion Thread
Response Via Email (Pawan Thapa) 25/10/2011 09.22 AM
Dear Ms. Haridas,

Greetings from Makemytrip!

With the reference of the mail we received the complaint raised by your side with complaint number IN1110R0117338 for booking id NU[protected].

Recently we receive the mail from your end that you are not able to retrieve your e ticket but you mention the e mail id in the below mail is [protected]@yahoo.co.in, but your ticket was booked with e mail id [protected]@yahoo.com so this is to inform you that when we checked with the below e mail id we was unable to find any ticket because ticket was booked by your side.

Therefore we are unable to provide any refund in this case.

For any query please call our toll free number[protected].

For any further assistance we are available round the clock on below numbers.You may reply to this e-mail or write to us at [protected]@makemytrip.com.
We value your business with us and look forward in assisting you with all your travel plans.


Yours Sincerely,

Pawan Thapa
MakeMyTrip (India) Pvt. Ltd.
103 Udyog Vihar Phase I
Gurgaon -122016 (Haryana)
All Major Mobile Operators:[protected]
Tel:[protected]
E-mail: [protected]@makemytrip.com

[protected][protected][protected][protected][protected][protected][protected][pr...⇄

You are welcome to write to our management with feedback about our services at: share.[protected]@makemytrip.com
Response Via Email (Pawan Thapa) 23/10/2011 01.27 PM


Dear Customer,

Greetings from Makemytrip!

At the outset, we apologize for the inconvenience caused to you.

With reference to your mail, based on the information provided, we would like to inform you that due to some technical reason the transaction was not successful and we request you to wait for 72 workings hours for the refund.

For any query please call our toll free number[protected].

For any further assistance we are available round the clock on below numbers. You may reply to this e-mail or write to us at [protected]@makemytrip.com
We value your business with us and look forward in assisting you with all your travel plans.


Yours Sincerely,

Pawan Thapa
MakeMyTrip (India) Pvt. Ltd.
103 Udyog Vihar Phase I
Gurgaon -122016 (Haryana)
All Major Mobile Operators:[protected]
Tel:[protected]
E-mail: [protected]@makemytrip.com
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
You are welcome to write to our management with feedback about our services at: share.[protected]@makemytrip.com
Auto-Response 22/10/2011 06.35 PM

Dear Bhavya Haridas,

Thank you for contacting MakeMyTrip.com.

A Reference ID[protected] has been assigned for your query. You are requested not to change the subject line containing the Reference ID when replying to us to enable us to serve you better.

You can expect to receive a reply shortly. If you require urgent assistance, please feel free to call us on our toll free number at[protected] or +[protected]from networks in and outside India).

Warm regards,
Team MakeMyTrip.com

P.S.
1.Click here to find useful information and answers on our new FAQ (Frequently Asked Questions) section
2. Use the Customer Support section on our website to view, print or cancel your etickets for flights and bus bookings, view hotel bookings, print hotel voucher, know the status of your refunds and much more (features vary with Domestic Flights, International Flights, Hotels, Bus and Rail bookings)

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Customer By Email (Bhavya Haridas) 22/10/2011 06.35 PM
Hi,

I am Bhavya Haridas working in Dell, India. I made a ticket booking through Makemytrip.com on October 19th using this email ID.
It showed a successful booking and a message that I would get the ticket in my mailbox. But I did not get that ticket. Now that I need to cancel my ticket and I don't have a valid booking ID or anything.

I called up your customer service. What they said to me was that it would take atleast 3 days to get ticket booked (which is totally nonsense).
My journey date is on Oct 24th night. I booked through the email ID- [protected]@yahoo.co.in and mobile number [protected]. An amount of Rs. 581 got debited from my account also. I booked a Kallada travels bus from Bangalore to Palakkad. Please help me in getting it cancelled and getting a refund ASAP.


Thanking you,
Bhavya Haridas.

[---001:003472:19047---]

Sure... Thank you so much!

Dear Customer,

With reference to your post above, please note that our customer service representative will contact you within 24 hours to assist you further.

If you do not hear from us within that time, please write to us at [protected]@makemytrip.com and quote your Booking ID or reference number so we can retrieve details of your reservation promptly.

Regards,

MakeMyTrip Care

Hi,

I did not get a response yet from makemytrip. I sent an email to the above mentioned email ID too. No reply for that too. Can anyone please help?

Dear Radhika,


With reference to your post above, please note that our customer service representative has contacted you and the same has been resolved from our end as per your satisfaction. You can mail us at [protected]@makemytrip.com if you have any further issues.

Regards,
MakeMyTrip Care