[Resolved] Www. Paytm.com / Videocon d2h Recharge — paytm.com not successfully transact my recharged | |||
Upon an emergency I happened to re-charge from the site "paytm.Com" videocon d2h through sbi debit/atm card on 15.05.2012 For the whole recharge amount of Rs. 1070. The amount got debited into my sbi bank account with the reference order no of transaction as "37817653" I didn't get the recharge. When I tried to get in touch with the contact no. Ther's no number for customer care as such. why there are no responses from the mail ID [protected]@paytm.Com . I request the authorities to take this forward and compensate my loss so that in mere future these mis haps wont occur and people like me wont get cheated up. My videocon d2h customer care no is: 34032052. My paytm.com order no. 37817653 A stringent action needs to be initiated . Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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We are very sorry to read your issue here. Best way to resolve any concern is to send an email to [protected]@paytm.com. We are available 24 hours on all 7 days of the week to resolve your issues.
Remember at Paytm your trust is foremost. Your money is yours unless you have received your recharge. That’s our promise!
Your money has already been refunded to your Paytm Cash balance. You can use this Paytm Cash to pay for your next recharge on Paytm.com.
Please note: If your recharge fails on paytm.com your money gets refunded directly into your Paytm Cash balance. This way you do not need to wait to receive the refund in your bank account. Paytm Cash is your own money which you can use to make payments on paytm.com without requiring you to enter your bank details on paytm.com all over again.
You always have the option to transfer Paytm Cash to your credit card or bank account, just visit the "Order Status" page and click on Initiate Transfer.
Best Regards,
Paytm Customer Care
[protected]@paytm.com