[Resolved]  Yamaha Music India Ltd — SOLD A USED PRODUCT.

Dear Sir,
I purchased a product of Yamaha Amplifier with its speaker set on 29th November 2009, at around 6.00PM IST from Hypercity, Vashi, Navi Mumbai.

I purchased the set with great pride that I would now own the world’s premiere musical system which would now be a part for entertainment for our household. I never knew that the music system that I was going to purchase was a Sub-Standard instrument and gadget. I trusted the employee of Hyper City Named Ajit Soni ( Employee Number : 1264) of the entertainment and multimedia section, promised me that the system he would be sending me would be a BRAND NEW one, and not the one from the demonstration arena. I made sure of that and then left for home.

In one hour, as promptly as I thought, I received the system, and then I was shocked to see the boxes taped by a very cheap cellophane tape. I asked the attendant about the same, infact the boxes of the speakers (tower Speakers) were open. I didn’t say a word, these 2 people who had come to drop the system told me not to open the box unless the YAMAHA personnel would visit my place to give our family a demonstration of how to use the system.

I felt dicey about the open boxes; my curiosity ran its borders when I saw insects oozing out from the box. My parents pointed out that there were cockroaches in these boxes. I took these boxes out and opened them to see a bunch full of cockroaches in them and some insects which are not welcome in any household at the time of diner. Now I was furious, but then I controlled my emotions and the very next day visited Hypercity only to see that the demonstration speakers of YAMAHA which were in the multimedia section on Display, were missing, and the DENON system was rather kept for display instead. I immediately called upon the above mentioned attendant, Mr. Ajit Soni, who promptly came and gave me a justification that the speakers were just sold to another customer who wanted to purchase the DEMO system. Now, I asked him when would be the YAMAHA personnel be visiting my place in order to give our family a demonstration so that the system would set working. The second jolt I got was when Mr. Ajit Soni told me that I needed to pay another Rs. 500-1000 as fees so that the Yamaha Person would come and give the demonstration. I was stunned.

I gave a call to YAMAHA INDIA- Delhi office, to ascertain the genuinity of this Audio system that I had. They were kind enough to get back to me in the form of their counterpart in Mumbai, an officer called me and made promises to get this issue done within no time at the cost of Hypercity, but then in the late evening (of Wednesday) 02..12.2009, the Hypercity sales man Mr. Ajit called me and apologized for the same and now he promises me to get the entire system replaced with a new one, now for that there are various time limits, the YAMAHA Mumbai officer tells me that it might take as long as a working week, the Hypercity Sales man Mr. Ajit says it will be resolved within a week and the Manager for Operations Mr. Varun Kumar Sharma ( Emp : NO : 1038) says that he is going to get it done within 2 weeks time. Also adding on that the Mumbai counterpart of YAMAHA also told me that the system which I purchased was a substandard system which was discontinued by YAMAHA from the past 6 months and its production halted from a long time, which means that if there is something wrong in it, I neither can get spare parts for the same, neither can I get it repaired from YAMAHA, forget the warranty part, as there was no warranty card present with the system, neither was any manual or any cables / speaker wires in there.

I need an explanation and proper action on the lapse and also the system replaced.

On the third day, the system lies dead; I cannot operate it, since I do not have the intention to unintentionally change the settings out of curiosity. Well, one more thing, that there were no wires supplied with the system, all this time I did all the speaker wiring and have arranged the DEAD system in anticipation to hear its sound in full blast.

I never expected YAMAHA and Hypercity to tender me such cheap and deliberate service and wrong promises of customer support and false dreams of the live music which Yamaha has.

I feel YAMAHA is the name but then they have offered HYPERCITY as a dealer who can easily tarnish Yamaha’s name in the market.

I am sure every customer be-aware before purchasing anything from Hypercity, else there would be immense trouble he ought to face, after the investment of his /her hard earned money.

This entire episode has brought about a very bad taste in regards to Hypercity to me, and I definitely would raise this issue, if not solved by the lone Hypercity or for that matter, even by YAMAHA.
i feel that the packaging was improper and the product was not sealed when it reached my home.
i suspect the genuinity of this product. As there are many accessories such as screw and screw stands and FM AM receiver and wires missing from the container.
There is also no warranty card provided which says that there is a 2 years warranty for the product.
There are no personnel who have come to visit my place to give reasoning for missing parts and also the demonstration.

Kindly ascertain the same.
i am sending details of product here in this email.

Place of Purchase: Hypercity Mall - In Orbit Mall Vashi. Navi Mumbai.
Date of Purchase:[protected]
Item Model No.s. & Serial No.s
1. Amplifier - rxv-363 - [protected]
2. Speakers - rxv-363 - [protected]
3. Speakers - ns-8390 - [protected]

If you want I can scan the bill and send it to you when ever required. Thro email

My Contact No. is: [protected]
Regards.

Shreeram Mulay
[protected]

03, Nhava Apartments, Sector6, CBD Belapur, Navi Mumbai-400614