[Resolved] Yamaha R - 15 — Poor Service Quality | |
I serviced my 1 year old Yamaha R-15 bike (2300 KM so far) in the newly opened Yamaha showroom called "Raj Yamaha" at OMR, Chennai (next to Jain College). This was the closest Yamaha showroom from my house. When I gave the bike for service, I stated them three problems: - My bike was giving a unique sound (something like Kssk...Kssk) continuously while riding. It is as if some moving part is touching a static body. It is definitely not the suspension problem. The service person who rode/tested the bike observed the same sound and said he will resolve the issue. - My rear brakes were loose. I asked them to tighten - The silicencer end cup was partly broken and I had asked them to replace with a new one. When I returned in the evening to pick the bike, I saw they could not resolve the first issue. They said they have to oil the chain to remove the sound. I asked them how oiling the chain could resolve this issue. They were not confident of their resolution. Since it was a new showroon they dont have necessary equipments to oil the chain. They asked me to come back again 3 days later to oil the chain. Now I will be surprised how oiling the chain could resolve the sound that I am hearing. I am not sure if they have any experience working on R-15 bikes. If I go back they will charge me the fees for oiling, servicing and I am pretty sure, the actual problem is something else. The second issue was made worse. My brakes were made further loose. Now while riding I see the stopping distance has increased. I see the impact whil driving in traffic as I have to apply brakes now and then. I have been riding my bike for a year and this was not the case earlier. The third issue was not resolved as they did not have the spare. Overall I paid them a service fee of Rs. 1250 for problems which were not resolved by them. I am really worried to take the bike back to Raj Yamaha showroom. I am thinking what else they could make worse. I have taken extreme care of this bike and so far it always looked new and clean. It does not feel the same anymore. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 4 Comments | |
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Forgot to give my contact no. It is [protected].
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The attitude of the people working In Raj Yamaha OMR is very bad. They behave as if we are being done a favour. There is no proper communication between the billing team and the service staff. The billing team cant answer your questions on the entries in bill. And the worst part is the billing section is almost in a different building which you have to go through a back street. So its upto you to walk back and forth if you want things clarified. Last service i was charged for water wash, but the service people said there were issues with water wash, in which case i shouldnt have been charged.
10 days back i gave my bike for service and also complained there was difficulty changing gears. And 3 days after service there has been problem changing gears again. On taking it back i have been given a bill for 1500. And of that Rs.320 is for labour and 200 for engine oil change. The same was charged 10 days before during service. So in a span of 10 days engine oil has been changed twice for no reason. Because my initial complaint wasnt taken seriously. Altogether this is the worst customer and bike service i am seeing in 11 years of holding 3 bikes. And the billing section is on first floor which you have to climb by a ramp and you are not allowed to go through the showroom. So the sole objective is to give you as much of hard time as possible. I assume this is not to do with just Raj Yamaha, but the attitude of Yamaha Motors also.
10 days back i gave my bike for service and also complained there was difficulty changing gears. And 3 days after service there has been problem changing gears again. On taking it back i have been given a bill for 1500. And of that Rs.320 is for labour and 200 for engine oil change. The same was charged 10 days before during service. So in a span of 10 days engine oil has been changed twice for no reason. Because my initial complaint wasnt taken seriously. Altogether this is the worst customer and bike service i am seeing in 11 years of holding 3 bikes. And the billing section is on first floor which you have to climb by a ramp and you are not allowed to go through the showroom. So the sole objective is to give you as much of hard time as possible. I assume this is not to do with just Raj Yamaha, but the attitude of Yamaha Motors also.
I have ever seen poor service station like Raj Yamaha...From foreman to top level no one is having professionalism...If we go for air leakage problem in tyre first they will suggest like need to change tyres and yes we will accept but after tyres change also still problem will exist...And again if we asked to the same person he will argue and tried to justify him and will give another opinion like need to change rims too...I was too much frustrated bcoz of Raj Yamaha...If this is a reliable truthworthy forum pls consider my complaint as high priority and cancel their licence and provide it to someother...
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Distt. Gautam Budh Nagar, Noida, Uttar Pradesh, India - 201306