[Resolved] Yamaha R15 — Tried to cheat me and now no one responding to my complaints.

[Resolved] Yamaha R15 — Tried to cheat me and now no one responding to my complaints.

U Udit Khanna from Delhi, Delhi

Sir, In Nov. 2008 one of the Yamaha Dealer in Indore tried to cheat me by selling an old used bike, which was being utilised for test drive purpose, saying it was a new one. They had replaced the original old fairing of the bike with a new different color one. I had signed all the papers and paid the money for the same. And just an hour before the delivery i realised there deed and caught them red handed. The owner of the showroom accepted their mistake and assured me that they will compensate the mistake by giving me a good service. But since then i have been getting more disappointed by their bad service and reluctant to help me with the problems of the bike. I have to wait hours in the service centre before they come and listen to my problem. Due to their careless ness, few of the parts of the bikes has got damaged which they are not ready to either repair or replace. I request someone to please guide me so that my investetment and trust in yamaha india is justified. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Danish Jameel Khan

I bought my bike in april this year.. Unfortunately i had an accident and the bike was scartched and fairing was broken.. as usual i gave the bike for repairs which took them almost a week to repair, which could have been done in an hour seriously.. when i came back i realised that there was a dent on my bike and it had been scratched from the opposite side.. This rwaly pissed me alot so i went back the other day to complain.. but the guys flatly refused to accept it was their fault and told me maybe some kids near service station did it.. they wrote my complaint in a register which i think they threw away after i left.. My question is, isnt it the dealers responsibility to take care of the bike if it is under theis maintainance workshop??Plus why arent there any registers given by Yamaha to its dealers.. This only shows that they do not bother about the bike once sold..

Ganesh

from Ernakulam, Kerala

You may go to yamaha website and contact them thru their email.., make a written complaint and see if it works.. Do mention the dealer's name and date of invoice..

navjeet

from Ludhiana, Punjab

Hello jameel
dent was due to rash driving by yamaha engineers or boys. when the bike comes for repair they try to have a go at it. and unfortunately they hit your bike with some vehicle or some stationary object. in todays world no one wants to take responsibility for their deeds. i had rx 135 when i brought it for service its indicator was ok but when i came to take it indicator was broken no one took responsibility.