[Resolved]  Yamaha R15 — Bad Service

Address:

Hyderabad, Andhra Pradesh

Sir,

I purchased my bike about an year ago. The problem started from there itself. I went out to Pearl Yamaha, one of the cities renowned dealers. When I booked my bike, I was given a time line of a week to get the bike however it took about a month to get the bike. This time included 4 promised dates and hence visits and probably dozens of calls.
Excitement of owning an R15 overshadowed everything. But then the bigger problem started when I went for servicing. Its my 5th service now and among these 5 services, 2 of them have had delayed delivery and two of them involves non washing of bike. Now that washing is an external thing I can know that its been not done which makes me think, "have they even done the servicing?".
The 5th servicing has been the worst of the lot. I went to the service center on 5th Aug 2011 and was promised to get the delivery on 6th. I called up on 6th and they told me the bike is ready. I went in the evening, saw the bike, it was not washed, again. Then I saw the Saree guard which had a bolt missing and was specifically mentioned in the job log. It was in the same condition. I waited for an hour and half to get the bike wash and the guard to be bolted. Got the wash but was told that they don't have a bolt. I talk to the manager and was asked to call on Monday so that someone can come and get my bike for the remaining things. After about 20 calls and 10 promised times someone finally came on the 13th Aug, about 5 days late. I asked the manager when can i get the bike back and was promised a time in the evening.
Another set of calls and promised times and 4 days later I am frustrated with the service and still don't have my bike back. Also the battery of the bike, which almost died within 8 month have yet not been replaced and was promised about replacement this time. Lets see if it has been replaced when and if I get my bike back