Yebhi.com And DTDC — ordered products not received and illiterate agent of DTDC deliver them to wrong address

Address:

Gurgaon, Haryana

I purchased a shirt and perfume for Rs 2500/ online from http://emartindia.yebhi.com on 19 Februry 2012.
Order id is: EMT1152732
They sent an SMS that my items have been shipped using DTDC Consignment D09027813
When I tracked the consignment on 22 Februry on DTDC website, I got shock to see that the items have been delivered but I didnot recieved any of the items.
Inspite of my various complaints by email and phone to Yebhi.com, they till date have not given any resoution.
Their customer service is worst and they don't track previous customer communication history and on each call/email, they open a new incident and it all begins again.

It has been 10 times at least, they keep you on IVR for more than 30 minutes once you press 2 for order status on number[protected] thay you have to disconnect the call in frustration.

Complaint id from yebhi.com is:
CC[protected] lodged on Saturday, February 25, 2012 4:10 PM but NO RESULTION till date

I tried to find myself that where they deliverd the consignment and after my continuous efforts to find it and running between various DTDC offices, I somehow managed to get DTDC Delivery Run Sheet which is attached with this complaint.


Any illeterate delivery boy delivered it to wrong address as I never recieved it and when I called the reciever's number mentioned in Delivery Run Sheet , he refused to talk. On Delivery Run Sheet there is not my signature and mobile number.
I am frustrated and irate. I would suggest not to buy anything from Yebhi.com.
I don't have any hope from them but from indian consumer court now.
I want my items or I will have to report the entire episode to consumer court.


Amit -
[protected]