Yebhi.com — Defective shoe

Address:

Bokaro, Jharkhand

First complaint was made via e mail on 28.08.13 I have purchased Forrestor shoe with item code BRUNSWICK FR-100135-A via order no YBH4073874 from yebhi.com. The shoe has been delievered to me on 31.7.13. After using it for about 10 days it was found that the pasting of sole is detective As a result the the sole has lost contact with leather on several places. The shoe cannot be used any more. How can I return it to A. Yebhi.com b. The original manufacturer The response of yebhi.com on 30.08.13 This is with reference to your e-mail dated 28th August, 2013 regarding order number YBH4073874. We do understand your concern. However, we regret to inform you that we have our 30 days return policy for the unused products only. Hence, we would not be able to except the return of the article mentioned by you. However, regarding quality issue you can contact the Brand as they will check and assist you. My Mail on 30.08.13 Can U forward me the contact no/mail Id of the manufacturer? My Mail on 07.09.13 This is to remind you that I have not received a reply till date. The matter is very serious. The defective shoe has to be replaced otherwise I will take the matter to consumer court. Yebhi.com reply on 09.09.13 This is with reference to your e-mail regarding order number YBH4073874. We apologize for the inconvenience caused to you. Request you to share the snapshot of the article, so that we may check and assist you accordingly regarding refund or replacement. My mail on 06.10.13 Enclosed pl find the snapshots of the defective portion of the shoe. As you can see the sole is completely detached from the leather part in rear paortion of the shoe. The shoe is no longer usable. I, therefore demand complete refund/replacement. As it is clear from the above mails yebhi.com has not refund/replace the product. It has also not provided me with the details of manufacturer so that I can take the matter directly with the manufacturer.