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Plot No-888, Udyog Vihar - Industrial Area Phase 5, Gurgaon, Haryana, India - 122001
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You might want to send a mail to [protected]@yebhi.com, wait for 24 hrs and if nobody replies back to you or you don't get solution you can also mail [protected]@yebhi.com. I had a similar experience and once I mailed these both, they will help you. It happens once, the support team is very good and work at your service literally 24 x 7 as in my case.
Try this. It will surely work. Please don't call and waste your time with the customer care centre. You will end up going in circles.
Hope this helps. All the best!