It has been more than a year since i have raised the complaint and yet no solution from the Mahindra Holidays - ZEST
As i have been harassed from your organization in reference to my booking for Puducherry sent on 17th June 2011 at 21:25Hrs and post response from one of your executive Ms. Sasikala on 18th June 2011 at 15:09Hrs, where they have mentioned that they would not be in position to confirm the room as payment of ASF and EMI for 3 months from April to June is over due.
In the afternoon one of your executive had called up and informed the same and also confirmed that due to expiry of my card they were unable to charge my card for the EMI for the 3 respective months. I had asked her to take my card details over the phone but she advised that she would send a representative from the collections department. At around 14:00 Hrs one of your executive had come to my office and got my card swiped for the ASF which is debited to my account on the very same day.
In regards with EMI ( April to June 2011) as i would not be in a position to take the total 3 months EMI in one swipe due to the mistake from your end, the same was suggested to charge in the month of October, November and December 2011 and the authorization with my Credit Card for the same was also done with the same executive.
I do not understand that why was i not informed about the same in the month of April itself. I had also asked the same to the executive who had called me and she was unable to answer the same.
After i received the mail from Ms. Sasikala as mentioned in the above para, I had called the number 30280000 immediately and spoke to her and she informed me again on the payment issue due to which room confirmation is on hold. I had confirmed her that the same has been sorted out on that day itself. She said she would speak with the accounts and send me the confirmation voucher by next day. I did not receive any response till Monday Morning and kept waiting. I had then later called in the evening on the same number and the executive said that the payment has not yet been updated in the system and she would check with the accounts and would revert by next day morning(21 06 2011). As i did not hear back from any of your executives, I had called again to the same number and was updated that still the payment is not updated and she would revert to me before 20:00 Hrs with the confirmation Voucher and she also confirmed that the ASF has got cleared. I eagerly waited but still no one called. I had later called again by 20:05 Hrs and spoke with your executive and again got to hear same and this was enough for me as i have almost paid 75% of my amount with my ASF cleared and cannot acceptt such harassment.
Also in the past many a times i had requested a booking for many locations, I faced many challenges in availability, season issue and no response.
I had severe issues as i planned my trip and was in a situation with no confirmation on the rooms. This is completely not accepted with a professional organization of Mahindra Group.
I would also like to keep you updated that only twice we have used your facility with Once my relative using the same and other time lost without usage. This is to my dismay that after paying so much, I have never experienced the hospitality with Zest till date.
I had also to undergo a bad fight with my family as they were not sure on the vacation which was badly needed for us and thus i was forced to book myself for Coorg and was forced to pay a huge amount.
After facing such issues and harassment/embarrassment i have no choice but to discontinue my relationship with Zest.
Please confirm on my refund of the payment paid till date with also the refund on the ASF charged to me till date. Also confirm on the cancellation of charge on my Card for all further payments.
Membership Id 91005958